A Carphone Warehouse store is pictured in central London, on May 15, 2014
A Carphone Warehouse store is pictured in central London, on May 15, 2014

Dixons Carphone hack: Millions of customers' details stolen in huge cyber attack

Hackers had access to people's personal information, the retailer said

Andrew Griffin
Wednesday 13 June 2018 09:15
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Dixons Carphone has been hit by a major cyber attack that has left millions of customers' details exposed.

The company has lost nearly 6 million customer bank card details and more than a million personal data records, it said.

The group said that, while 5.8 million of the payment cards targeted were protected by chip and pin, around 105,000 non-EU cards without chip and pin protection were compromised.

Dixons Carphone said relevant card companies had been notified, but added that there was no evidence of fraud on the cards as a result of the incident.

It added that its investigation had also found that hackers accessed non-financial personal data - such as name, address or email details - for 1.2 million customer records.

The group is contacting all those affected, but sought to assure customers it had no evidence that this had resulted in fraud at this stage.

It said it had called in cyber experts and added extra security to its systems following the breach, while also since calling in the police and relevant authorities.

Dixons Carphone chief executive Alex Baldock admitted the group had "fallen short" of its responsibility to protect customer data.

He said: "We are extremely disappointed and sorry for any upset this may cause.

"The protection of our data has to be at the heart of our business, and we've fallen short here.

"We've taken action to close off this unauthorised access and, though we have currently no evidence of fraud as a result of these incidents, we are taking this extremely seriously."

Additional reporting by agencies

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