The new version of Snapchat is attracting fierce criticism from users, who are pleading with the company to reverse the changes.
The app has been completely redesigned, and fans say they’re struggling to find and use their favourite features, like Stories.
These have been moved to the new Friends page, where they sit alongside regular Snaps and messages. Here’s a breakdown of all the changes, and how to use the new version of Snapchat.
Feedback from Snapchat users on Twitter has been overwhelmingly negative.
Can we please have the old version back. This new update is confusing and complicated. Social media is suppose to be easy and fun. My friends and I would really appreciate it. Thanks! 😊 @Snapchat
— Jessica Camacho (@Jjessssc_) February 8, 2018
The new Snapchat update is more complicated than trying to turn on your friends shower.
— Amber Frank (@ItsAmberFrank) February 7, 2018
Hi @Snapchat , your new layout/UI update is absolutely terrible. Wont be using the app due to this. What were you guys thinking? 🤔
— Taneshh (@Taneshh10) February 8, 2018
I bet the same evil person behind changing Instagram chronological order is behind the new snapchat update. We must stop them before they come for twitter next.
— S A D G I R L ; (@Bamfxoxo) February 8, 2018
The Snapchat Support Twitter account has been busy replying to complaints from users, some of whom are threatening to delete the app unless they can get the old version of Snapchat back.
Snaps, Chats, and Stories from friends who’ve added you back are on the Friends screen. To get there, swipe right from the Camera screen.
— Snapchat Support (@snapchatsupport) February 8, 2018
Snaps and Chats you received are at the 🔝 A circular preview shows up next to Stories with new Snaps to view 👀
Head over to https://t.co/kH7zlU4l6m Note: After the account is permanently deleted, the username will no longer be available.
— Snapchat Support (@snapchatsupport) February 8, 2018
An update as big as this one can take a little getting used to, but we hope you’ll enjoy it once you settle in 😊
— Snapchat Support (@snapchatsupport) February 8, 2018
Keep in mind that it’s not possible to revert to a previous version of Snapchat.
Snapchat, meanwhile, is aware of the complaints, with a company spokesperson this week saying: “Updates as big as this one can take a little getting used to, but we hope the community will enjoy it once they settle in.”
The alterations have been designed to help Snapchat make money, and the company this week revealed strong fourth-quarter financial results.
The new version of Snapchat started reaching users around the turn of the year, but the company is now stepping up the rollout.
It announced the redesign last November, after reporting revenue and user growth well below Wall Street expectations. It also said some users found the app difficult to understand and use.
“There is a strong likelihood that the redesign of our application will be disruptive to our business in the short term, and we don’t yet know how the behaviour of our community will change when they begin to use our updated application,” Snapchat CEO Evan Spiegel said at the time.
“We’re willing to take that risk for what we believe are substantial long-term benefits to our business.”
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