Vodafone down: Internet stops working properly as users seek fix for network data outage

(PA)

Vodafone customers' data connections have stopped working, they have complained.

A host of users posted tweets indicating their mobile internet had stopped working.

Tracking website Down Detector saw a surge in the number of people complaining that they were unable to get online.

The network's outage map showed problems being reported right across the UK. Though reports were particularly prevalent around London, Bath, Cardiff, Manchester, Birmingham and Glasgow, it is likely that is just the result of where most people are trying to get online, and the issues seemed to be found everywhere.

Vodafone's "Network Status checker" appeared to have gone offline at the same time as the outage, leaving customers unable to check whether they are affected by the problems in their area.

The company asked affected users on Twitter to send their postcodes to check on the outage. It did not post publicly about the problems but was responding to those affected offering advice.

Protections introduced last year mean that many internet companies – including Vodafone – have committed to automatically refund customers if they are hit by network outages for a prolonged period.

Vodafone says it has more than 18 million users in the UK, most of whom use its mobile service, though it does offer home broadband and other products too.