Ryanair cancellations hit airline as number of paying customers nosedives

Ryanair's load factor, a measurement of how full planes are, rises as passengers are booked on alternative flights

Benjamin D. Katz
Tuesday 03 October 2017 15:01 BST
Ryanair's rota mess-up has hit the airline
Ryanair's rota mess-up has hit the airline (Simon Calder)

Ryanair added the fewest number of passengers in six months in September as the first of more than 20,000 flight cancellations prompted by a pilot shortage began to weigh on growth.

The customer count rose by 1 million to 11.8 million, Ryanair said Tuesday, the smallest increment since the carrier added 900,000 passengers in March.

The 9.2 per cent advance is down from a near 14 per cent jump last September, and compares with gains of at least 1.2 million people over the prior five months.

Europe’s biggest discount airline said on 15 September that it would scrap 2,100 flights through the end of October as it battled with a rota “mess up,” before cancelling another 18,000 stretching into the start of next summer.

The first weekend of disruption saw about 80 flights lost each day, with around 50 dropped daily for the rest of the month.

Ryanair’s September load factor, a measure of how full its planes are, rose 2 percentage points to 97 per cent as it re-accommodated passengers on alternative flights, according to a statement.

The Dublin-based company has now refunded or re-accommodated 98 per cent of affected travellers booked for flights in September and October, Chief Marketing Officer Kenny Jacobs said in the release, adding: “We again sincerely apologise to our customers for these deeply regretted cancellations.”

Ryanair said on 27 September that it would fall 2 million passengers short of its 2017 target of flying 131 million people.

It cut next year’s forecast by 4 million to 138 million.


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