Passenger demands airport worker in China kneel to apologise after flight is delayed

Angry passenger demands worker kneel to apologise for delayed flight

'Kneeling shows sincerity'

Cathy Adams@Cathman
Thursday 30 May 2019 17:05
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Frequent fliers know how frustrating it is when a flight is delayed because of bad weather.

A passenger in China decided to take his frustration with a delayed flight to the next level – by demanding that an airport worker kneel down to apologise to customers.

The late flight in question was from Zhengzhou, in Henan province, to Shenzhen, in southern China.

In footage shared on Chinese social network Weibo, the frustrated passenger is seen saying: “Apologise to us. Kneel.

“You should kneel to apologise to us. Do you know?

“You are the representative of your company.

“Kneeling shows sincerity.”

In response, the airline employee says: “I am a member of staff. I do carry out my responsibilities. But there is no need for you to humiliate me.”

The passenger then said: “It’s not humiliation. You must represent your company and apologise to us.”

The employee retorted that he could represent the airline by simply apologising to everyone. Another passenger then chipped in to ask what an apology would achieve.

According to View From The Wing, the 818-mile flight was delayed by four and a half hours, not leaving until 2.30am the following day.

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