Travel Question: Can we claim for rail journey fiasco?

Have a question? Ask our expert Simon Calder

Janet’s cancelled train made her miss a flight to Malaga (Getty/iStock)

Q I live in Lancaster, and booked a flight from Glasgow airport to Malaga. But the train we were due to travel on to Glasgow was cancelled because of damage to overhead cables. We had to get a train firstly to Carlisle and another train to Glasgow central. We would still have had time to get to the airport to catch our train but the ScotRail train was late arriving.

We missed our flight, had to book into a hotel and pay much more for a flight the following day. We are trying to claim on our insurance. Do you think we have a leg to stand on?

Janet N