Did airline fail in its duty of care?

Have a question? Ask our expert Simon Calder

Several thousand passengers were caught up in the disruption at Gatwick airport due to unauthorised drone activity last month (Getty)

Q During the recent drone disruption at Gatwick airport my 80-year-old father was due to land there and my husband and I were there to pick him up. I tracked his flight flying in circles around Oxford before it eventually diverted to Manchester. They were held on the aircraft for two hours and then told that transport had been arranged to get them to Gatwick.

By now it was 1.30 in the morning. Then dad texted to say no transport was available and they had all been left at Manchester airport terminal 2. We decided to drive from Gatwick to Manchester through the night to pick him up. When we arrived my dad was sat cold and shattered. I have contacted the customer care and they just seem to be passing the buck. Do they have a duty of care?

Name withheld