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US airline warns of system blackout affecting flight checkin and bookings

Passengers will be unable to cancel flights, book new flights or check-in, make seat selections or upgrades, or view or retrieve boarding passes in the app
Passengers will be unable to cancel flights, book new flights or check-in, make seat selections or upgrades, or view or retrieve boarding passes in the app (Getty/iStock)
  • United Airlines is undergoing a planned technology upgrade to its flight reservation system on February 4 between 2:30 a.m. and 6 a.m. ET.
  • During the maintenance window, many of United's web and app services, including online booking, check-in, and flight changes, will be unavailable.
  • Passengers are advised to complete any necessary bookings, check-ins, or trip amendments, and download or print boarding passes, prior to the outage.
  • Although flights will operate as normal, passengers checking in at airports should anticipate longer waiting times at counters.
  • The upgrade involves relocating the booking system from an older data center in North Carolina to a new facility in Chicago, with the aim of improving reliability.
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