Heathrow passengers speak of ‘absolute nightmare’ after disruption hits airport
Passengers speak of ‘absolute nightmare’ after travel chaos at airports across Europe
- An alleged cyber attack caused significant disruption at several European airports, including Heathrow, Berlin, and Brussels.
- The attack targeted Collins Aerospace's Muse software, a provider for check-in and boarding systems, leading to widespread flight delays and cancellations.
- Passengers at Heathrow described the situation as 'an absolute nightmare', facing long queues and manual check-in processes, with many missing connecting flights.
- Collins Aerospace confirmed the cyber-related disruption, stating the impact was limited to electronic check-in and baggage drop, which could be mitigated manually.
- The National Cyber Security Centre (NCSC) is working with Collins Aerospace, affected UK airports, and law enforcement to understand the incident and enhance cyber resilienc