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The UK’s most-loathed parcel delivery firm has been named

Citizens Advice has conducted its fifth annual parcel study with a survey from Opinium Research — Citizens Advice has conducted its fifth annual parcel study with a survey from Opinium Research (Alamy/PA)

A new report by Citizens Advice indicates a record 15 million people in the UK encountered problems with their most recent parcel delivery.
The research ranked the UK's largest delivery services, with Yodel scoring the lowest overall for customer service, delivery, accessibility and trust.
Royal Mail topped the league table with 3.25 stars, despite having been fined £21m in October for missing annual first and second class mail delivery targets.
Amazon Logistics secured second place with three stars, while DPD and Evri tied for third position, both receiving 2.25 stars.
Citizens Advice has called on Ofcom, the postal service regulator, to implement tougher actions and fine the worst-performing parcel companies.

Revealed: The best and worst parcel delivery companies in the UK — In full