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How Royal Mail plans improve delivery problems as delays grow

We need a postal service that's going to survive - Ofcom

Royal Mail disclosed that only 73.4 per cent of first-class letters were delivered on time between 20 June and 28 September, with second-class mail reaching 90.4 per cent within three working days.
This performance represents a decline from previous annual results and follows a £21 million fine from regulator Ofcom for missing its 2024-25 delivery targets.
The company is taking action to improve service reliability, which includes hiring more staff and providing additional support to its delivery offices.
Royal Mail is preparing to introduce significant changes to its delivery model, including scrapping second-class deliveries on Saturdays and switching to an every-other-weekday service, with pilots underway.
Chief Operating Officer Jamie Stephenson affirmed the company's commitment to reliable deliveries and announced the hiring of approximately 20,000 extra workers for the upcoming festive season.