Social Security is pulling workers from its field offices to man the growing number of calls at its 1-800 number
Social Security reassigns local staff to help with high call volume
- The social security Administration is experiencing a significant increase in call volume, receiving an average of 8.6 million calls monthly with average wait times of 93 minutes.
- To manage the high demand, the agency is temporarily reassigning approximately 1,000 field office employees, representing four percent of staff, to its 1-800 customer service line.
- This initiative aims to reduce call wait times and improve overall customer service, according to a spokesman for the agency.
- The surge in calls is attributed to thousands of job cuts within the agency that occurred during Donald Trump’s administration.
- A union representative for social security workers has criticized the temporary solution, stating it is merely a “band-aid” that will create further issues by delaying work in field offices.