Major UK energy company to give thousands of customers £150 compensation for payment error
4,000 customers to get compensation for unpaid Warm Home Discounts
- Utilita will pay £277,000 in compensation to 4,000 customers for failing to make mandatory Warm Home Discount payments on time between 2023 and 2024.
- The delay was attributed to an internal error in processing payments. Utilita has already paid £30,000 and agreed to pay an additional £247,000.
- The Warm Home Discount scheme, administered by Ofgem, provides an automatic £150 payment annually to low-income individuals, applied by their energy supplier.
- Ofgem's latest report showed that seven other suppliers also failed to pass on these discounts in 2023 and 2024, leading to combined compensation payments of £484,960.
- Ofgem said that timely payments are crucial for vulnerable customers and stated that failures to make scheme payments on time are unacceptable.