Calls for 'guaranteed' broadband speeds as study shows 3 in 5 suffer from bad service
New survey from consumer group Which? calls for stricter guarantees of broadband quality
A new survey suggests that British broadband companies are consistently failing to deliver on the broadband speeds and connection quality they promise customers.
Consumer group Which? surveyed a representative 2,012 adults in the UK, with around three in five (63 per cent) of respondents saying that they experience problems with their broadband.
Nearly half (45 per cent) said that they suffered slow download speeds, with 58 per cent of these saying that they experienced these problems frequently or all the time,
“The internet is an essential part of modern life, yet millions of us are getting frustratingly slow speeds and having to wait days to get reconnected when things go wrong,” said Which? Executive director Richard Lloyd.
“It’s less superfast broadband, more super slow service from companies who are expecting people to pay for speeds they may never get. Broadband providers need to give customers the right information and take responsibility for resolving problems.”
Which? are calling on broadband providers to agree to greater transparency involving the internet speeds they sell to customers, offering estimated averages rather than optimistic “up to” figures.
Independent regulator Ofcom already has a voluntary code of practice for broadband speeds that it says protects customers. More than 25 ISPs have signed up to the code including the big four providers – BT, Virgin Media, Sky and TalkTalk.
A spokeswoman for the industry watchdog said that although there were areas where the code “might be strengthened further” overall it was happy that the code is “working effectively” according to tests by mystery shoppers.
Andrew Ferguson of thinkbroadband.com recommends that customers use a speed test to reveal information about their connection, saying “You should get a consistent result for speeds and if it shows you can sustain an average of more than 5 Mbps then video buffering is likely to be down to other factors beyond the broadband connection to your broadband provider.”
Life & Style blogs
Hayfever pills and sleeping aids can 'significantly increase' risk of Alzheimer’s, says US study
Hershey's angers US chocolate purists by forcing company to stop importing 'yummy' Cadbury bars
The enemy within: People who hear voices in their heads are being encouraged to talk back
SAG Awards 2015: Best and worst gowns on the red carpet
Nike Back to the Future style self-lacing shoes 'will arrive in 2015'
'We would evict Queen from Buckingham Palace and allocate her council house,' say Greens
French court convicts three over homophobic tweets, in case hailed as a 'significant victory' by LGBT rights campaigners
Greece elections: Syriza and EU on collision course after election win for left-wing party
British Muslim school children suffering a backlash of abuse following Paris attacks
Islamic history is full of free thinkers - but recent attempts to suppress critical thought are verging on the absurd
Leaked documents show Ukip leaders approve NHS privatisation once it becomes more 'acceptable to the electorate'
- 1 The BBC has just done more to eradicate ‘terrorism’ than all our wars since 9/11
- 2 Dog thinks owner is drowning in lake, dives in and tries to pull him out
- 3 Saudi preacher who 'raped and tortured' his five -year-old daughter to death is released after paying 'blood money'
- 4 Chilling drone footage captures Auschwitz ahead of 70th anniversary of liberation
- 5 Narendra Modi: Indian Prime Minister wears suit with pinstripes that spell his name to meet Barack Obama
iJobs Gadgets & Tech
£45000 - £50000 per annum: Investigo: My client, a global leader in providing ...
£28000 per annum: Ashdown Group: A highly reputable business is looking to rec...
£20000 per annum: Ashdown Group: A highly reputable business is looking to rec...
£50000 per annum + 26 days holiday,pension: Ashdown Group: A highly successful...