Blackberry services 'restored'

BlackBerry services were finally fully restored this afternoon after more than three days of disruption.

Research in Motion (RIM) - the firm behind the smartphones - has attracted widespread anger after millions of people were left unable to access email, surf the web or use the BlackBerry Messenger service after problems began on Monday.



Speaking at a press conference broadcast online this afternoon, RIM's founder and co-chief executive Mike Lazaridis announced that the problems had been solved and said he was sorry.



Mr Lazaridis said: "We have now restored full services.



"I want to apologise to all the BlackBerry customers we have let down.



"You expect better of us, I expect better of us. Our inability to quickly fix this has been frustrating.



"We will take every action feasible to address this quickly and efficiently to minimise the risk of something of this magnitude happening again."



Earlier, Mr Lazaridis had said in a video posted on YouTube that he could not give an estimated time of full recovery with certainty.



Analysing what had gone wrong, Mr Lazaridis told the press conference the disruption had been down to a hardware failure on Monday which caused a "ripple effect" in RIM's system.



He said: "A dual redundant high capacity course switch designed to protect the infrastructure failed.



"It caused outages and delays for some customers in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina. This caused a cascade failure in our system.



"There was a back-up switch but the back-up didn't function as intended and this led to backlog of data in the system."



RIM is now inspecting its infrastructure in a "root cause analysis" to uncover why the system took longer to restore than expected.



Reports that the initial hiccup was caused at the company's UK hub in Slough remain unconfirmed, although RIM has said the failure originated in Europe.



BlackBerry users were first given the all-clear on Tuesday morning, but RIM was later forced to admit in a recorded message that it was experiencing a "service" issue which was having an impact on subscribers.



Co-chief executive Jim Balsillie, speaking at the same press conference, denied that mobile phone companies who work with BlackBerry would be seeking compensation for the disruption.



He said: "The one thing you have to understand about these carriers is that people understand the complexity of these systems and when something like this happens everybody pulls together because it's all about serving the customers."

PA

PROMOTED VIDEO
Life and Style
ebookA wonderful selection of salads, starters and mains featuring venison, grouse and other game
Life and Style
Phillips Idowu, Stella McCartney and Jessica Ennis
fashionMcCartney to continue designing Team GB Olympics kit until 2016
Sport
Shinji Kagawa and Reece James celebrate after the latter scores in Manchester United's 7-0 victory over LA Galaxy
football
Voices
voicesGood for Lana Del Rey for helping kill that myth, writes Grace Dent
Sport
Farah returns to the track with something to prove
Commonwealth games
Life and Style
fashion Designs are part of feminist art project by a British student
Independent
Travel Shop
the manor
Up to 70% off luxury travel
on city breaks Find out more
santorini
Up to 70% off luxury travel
on chic beach resorts Find out more
sardina foodie
Up to 70% off luxury travel
on country retreats Find out more
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

ES Rentals

    iJobs Job Widget
    iJobs Gadgets & Tech

    SQL Report Analyst (SSRS, CA, SQL 2012)

    £30000 - £38500 Per Annum + 25 days holiday, pension, subsidised restaurant: C...

    Application Support Analyst (SQL, Incident Management, SLAs)

    £34000 - £37000 Per Annum + excellent benefits: Clearwater People Solutions Lt...

    Developer - WinForms, C#

    £280 - £320 per day: Progressive Recruitment: C#, WinForms, Desktop Developmen...

    Java Developer

    competitive: Progressive Recruitment: My Client are a successful software hous...

    Day In a Page

    Backhanders, bribery and abuses of power have soared in China as economy surges

    Bribery and abuses of power soar in China

    The bribery is fuelled by the surge in China's economy but the rules of corruption are subtle and unspoken, finds Evan Osnos, as he learns the dark arts from a master
    Screwing your way to the top? Good for Lana Del Rey for helping kill that myth

    Screwing your way to the top?

    Good for Lana Del Rey for helping kill that myth, says Grace Dent
    Will the young Britons fighting in Syria be allowed to return home and resume their lives?

    Will Britons fighting in Syria be able to resume their lives?

    Tony Blair's Terrorism Act 2006 has made it an offence to take part in military action abroad with a "political, ideological, religious or racial motive"
    Beyoncé poses as Rosie the Riveter, the wartime poster girl who became a feminist pin-up

    Beyoncé poses as Rosie the Riveter

    The wartime poster girl became the ultimate American symbol of female empowerment
    The quest to find the perfect pair of earphones: Are custom, 3D printed earbuds the solution?

    The quest to find the perfect pair of earphones

    Earphones don't fit properly, offer mediocre audio quality and can even be painful. So the quest to design the perfect pair is music to Seth Stevenson's ears
    US Army's shooting star: Lt-Col Steven Cole is the man Hollywood calls when it wants to borrow a tank or check a military uniform

    Meet the US Army's shooting star

    Lt-Col Steven Cole is the man Hollywood calls when it wants to borrow a tank or check a military uniform
    Climate change threatens to make the antarctic fur seal extinct

    Take a good look while you can

    How climate change could wipe out this seal
    Should emergency hospital weddings be made easier for the terminally ill?

    Farewell, my lovely

    Should emergency hospital weddings be made easier?
    Man Booker Prize 2014 longlist: Crowdfunded novel nominated for first time

    Crowdfunded novel nominated for Booker Prize

    Paul Kingsnorth's 'The Wake' is in contention for the prestigious award
    Vladimir Putin employs a full-time food taster to ensure his meals aren't poisoned

    Vladimir Putin employs a full-time food taster

    John Walsh salutes those brave souls who have, throughout history, put their knives on the line
    Tour de France effect brings Hollywood blockbusters to Yorkshire

    Tour de France effect brings Hollywood blockbusters to Yorkshire

    A $25m thriller starring Sam Worthington to be made in God's Own Country
    Will The Minerva Project - the first 'elite' American university to be launched in a century - change the face of higher learning?

    Will The Minerva Project change the face of higher learning?

    The university has no lecture halls, no debating societies, no sports teams and no fraternities. Instead, the 33 students who have made the cut at Minerva, will travel the world and change the face of higher learning
    The 10 best pedicure products

    Feet treat: 10 best pedicure products

    Bags packed and all prepped for holidays, but feet in a state? Get them flip-flop-ready with our pick of the items for a DIY treatment
    Commonwealth Games 2014: Great Scots! Planes and pipers welcome in Glasgow's Games

    Commonwealth Games 2014

    Great Scots! Planes and pipers welcome in Glasgow's Games
    Jack Pitt-Brooke: Manchester City and Patrick Vieira make the right stand on racism

    Jack Pitt-Brooke

    Manchester City and Patrick Vieira make the right stand on racism