Blackberry users angry at third day of disrupted service
Wednesday 12 October 2011
Disruption to BlackBerry services entered a third day today with fed-up users reporting further problems.
BlackBerry's maker Research in Motion (RIM) said in a statement last night that service problems which started on Monday were due to a "core switch failure" within its infrastructure and assured users it was working to clear a "large backlog" of data.
But this morning the Twittersphere was still abuzz with criticism about problems with the service and RIM's failure to explain it to users.
702JohnRobbie wrote: "Blackberry down again. Very poor communications from them about what the problem is. £Fail."
Bombxleo said: "maybe i'd like my phone more if it wasn't a stupid blackberry."
Others resorted to humour to mock the disruption. Sickipediabot said "It was nice of Blackberry to honour Steve Jobs with two days of silence" - a reference to the recent death of the technology pioneer who founded rival firm Apple.
Problems with BlackBerry services started at around 11am on Monday. RIM initially gave the all-clear yesterday morning but was forced to admit in a recorded message later in the day that it was experiencing a "service" issue which was having an impact on subscribers in Europe, the Middle East, Africa, India and several carriers from the Latin America region.
In a statement issued at 10pm UK time yesterday, RIM said: "The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM's infrastructure.
"Although the system is designed to failover to a back-up switch, the failover did not function as previously tested.
"As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible.
"We apologise for any inconvenience and we will continue to keep you informed."
peopleContenders for Time magazine's Person of the Year are a mixture of the good, the bad and the holy
newsAs the world remembers Mandela the hero, the prison where he spent 27 years seems all the more brutal
tvSteven Moffat reveals the actor was dying to take on the role of the Time Lord and says he is excited to see what he will do with the character
sportBayern Munich 2 Manchester City 3: City come from two down to beat reigning European Champions
arts + ents... and a chance to paint Booker Prize winning author Hilary Mantel
danceUnder Tamara Rojo's inspired direction, it seems possible that it could challenge the dominance of the Royal Ballet. We meet some established names and rising stars
travelDiscover Uruguay's jet-set beach resort, an Atlantic enclave with plenty of art and culture to explore on the side
Life & Style blogs
Low-cost metal 3D printer could be the next step in home manufacturing revolution
$183,000 fine for man who joined Anonymous attack for 'one minute'
People who drink alcohol outlive those who abstain, study shows
Exercise most effective lifestyle choice for preventing dementia, researchers say
GTA 5 update: Content Creator released, online heists and story mode updates coming soon
- 1 Mountain goats' miraculous escape from avalanche captured in dramatic video footage
- 2 It’s shameful that our universities have accepted gender segregation under pressure from the most oppressive religious fanatics
- 3 Sir Ian McKellen hits back at Damian Lewis' 'fruity actor' claims
- 4 Kenyan politician Mike Sonko left red-faced after photoshopping himself next to Nelson Mandela
- 5 Selfie at funeral: Cameron squeezes in on Obama snap at Mandela memorial
- < Previous
- Next >
iJobs Gadgets & Tech
£22000 - £25000 per annum + Benefits: Harrington Starr: Junior/Grad C# .NET Wi...
Negotiable: Harrington Starr: C#.NET Developer (VB6,.NET, SQL, Winforms) Wokin...
£35000 - £40000 per annum + Benefits : Harrington Starr: MI BA Analyst (SQL, S...
£55000 - £70000 per annum + Benefits + Bonus: Harrington Starr: Senior Java De...