Blackberry users angry at third day of disrupted service
Wednesday 12 October 2011
Disruption to BlackBerry services entered a third day today with fed-up users reporting further problems.
BlackBerry's maker Research in Motion (RIM) said in a statement last night that service problems which started on Monday were due to a "core switch failure" within its infrastructure and assured users it was working to clear a "large backlog" of data.
But this morning the Twittersphere was still abuzz with criticism about problems with the service and RIM's failure to explain it to users.
702JohnRobbie wrote: "Blackberry down again. Very poor communications from them about what the problem is. £Fail."
Bombxleo said: "maybe i'd like my phone more if it wasn't a stupid blackberry."
Others resorted to humour to mock the disruption. Sickipediabot said "It was nice of Blackberry to honour Steve Jobs with two days of silence" - a reference to the recent death of the technology pioneer who founded rival firm Apple.
Problems with BlackBerry services started at around 11am on Monday. RIM initially gave the all-clear yesterday morning but was forced to admit in a recorded message later in the day that it was experiencing a "service" issue which was having an impact on subscribers in Europe, the Middle East, Africa, India and several carriers from the Latin America region.
In a statement issued at 10pm UK time yesterday, RIM said: "The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM's infrastructure.
"Although the system is designed to failover to a back-up switch, the failover did not function as previously tested.
"As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible.
"We apologise for any inconvenience and we will continue to keep you informed."
Life & Style blogs
Childcare 'not just a women's issue,' says shadow minister as she sets out her 'dadifesto'
Who is Teresa Fidalgo? Debunking the fake ghost story that's got Instagram spooked
Grim second life of the 'breastaurant': The oft-loathed sector is booming in the States thanks to Hooters, Twin Peaks and Tilted Kilt
The 10 Best food processors
Health: When masturbation can be fatal: The practice of auto-erotic asphyxia is often concealed by a coroner's verdict. Monique Roffey looks at a lethal taboo
British actor Idris Elba cannot star as James Bond because he is black, says shock jock Rush Limbaugh
Millions of Britons struggling to feed themselves and facing malnourishment
Ukip member gets into Christmas spirit with Union Flag plea to Santa 'for our country back'
Germany anti-Islam protests: 17,000 march on Dresden against 'Islamification of the West'
Nigel Farage: Ukip leader named 'Briton of the year' by The Times
Immigrants make UK racist, says Ukip councillor Trevor Shonk
- 1 President of Argentina adopts Jewish godson to 'stop him turning into a werewolf'
- 2 Stoke-on-Trent becomes first British city to be classified as 'disaster resilient' by the United Nations
- 3 Sir Winston Churchill’s family begged him not to convert to Islam, letter reveals
- 4 AirAsia flight QZ8501 missing: Search for plane carrying 162 passengers from Indonesia to Singapore suspended overnight
- 5 Game of Thrones is most-pirated TV show of 2014
iJobs Gadgets & Tech
£30000 - £50000 per annum: Recruitment Genius: Are you a Web Developer looking...
£35000 - £45000 per annum: Ashdown Group: Moodle Developer (PHP ,Linux, Apache...
£17000 - £30000 per annum: Recruitment Genius: This is a fantastic opportunity...
£21000 - £26000 per annum: Recruitment Genius: This Award-winning pharma softw...