Hotel tells woman to go on diet after she leaves negative review

The hotel owner claims the review is a 'pack of lies'

Emily Chance (Caters)

A woman who left a negative review of a hotel claims their staff responded by telling her to go on a diet.

Emily Chance decided to leave a review of her “disappointing” stay at the Nelcon Hotel in Blackpool on booking.com, but was shocked by the hotel’s reaction.

The mother claims she received a text message from hotel owner Ken Evans which accused her of “hating everyone and everything.”

She paid £38 to stay at the budget hotel with her husband for two nights in September, to celebrate their second wedding anniversary.

But Chance was not impressed.

In her 3.8 out of 10 review, she wrote that the property was in “bad condition” and the room “wasn't too bad but very run down.”

She went on: “The smell is horrendous when you walk in and it lingered in my clothes and belongings as my aunt could smell it upon returning home and was complaining.”

Chance also complained about grime in the showers, towels not being changed and windows that were “black filthy.”

(booking.com (booking.com)

“Very disappointed considering the high living standards and environment I and my husband are used to living in,” she wrote, adding that as she has OCD, she “suffered badly in Nelcon Hotel’s environment.”

In a public response, the hotel replied to Chance’s review on booking.com, saying: “Can I ask just what did you expect for what you paid?”

They went on to say they didn’t recognise most of what she described and “you possibly were expecting a 4 star hotel, we are a budget hotel.”

(The Nelcon Hotel (The Nelcon Hotel)

But Chance claims the hotel went one step further by texting her directly.

The message reads: “For someone who has never been away before you do not come across as nervous in fact you come across as a nasty piece of work who probably should be put on a diet as you must hate everything and everyone.”

(Caters (Caters)

Evans later spoke out to say he didn’t regret sending the message and that Chance’s review was “a pack of lies.”

Chance, however, believes the hotels behaviour “should not be allowed.”

“It was a little too personal and they had no right making personal digs to paying customers,” she said. “It is an outrage.”