Five Questions On: Energy companies owing you money

Is this compensation for all the bad service and misleading pricing?

Questions of Cash: Why didn't Thomas Cook tell me my flight was cancelled?

Q. I have arranged to do voluntary work in Gambia with Save the Children. I booked flights to Banjul with Thomas Cook, but its flights have been cancelled – and the passengers, including me, have not been notified! I only discovered the flight suspension by reading third-hand accounts on Trip Advisor.

Money Insider: Tips to help students renting for first time

About one in eight tenants under the age of 25 believe that handing back their keys to the landlord is an acceptable way to terminate a tenancy, according to a survey.

Donald MacInnes: With better service on offer maybe the recession did some good

It's often difficult to find much cause for optimism when it comes to how we are treated.

Derek Pain: Aviation soars, but SnackTime keeps my feet on the ground

The no pain, no gain portfolio has so far experienced a decidedly mixed September. Four constituents made stock market announcements – two bullish, with the others decidedly bearish and consequently suffering sharp share reverses.

Ofgem called on the big energy firms to make sure money is returned to former customers back in February

Millions owed by energy companies to former customers

The big energy suppliers today launched a campaign to reunite cash with former customers who have left credit with their energy company when they moved home or switched supplier.

Margaret Hodge said that consumers will save just 2 per cent on average energy bills

Smart meters set to cost households £215 in return for minor savings

Public Accounts Committee said consumers will bear the cost of the roll-out

More than 3m households are on a financial knife-edge, when just a small drop in income could put them at risk of losing their home

Low income and high housing costs leave millions facing losing their home

Research from Shelter and YouGov shows that more than one in 10 working families in England have resorted to selling possessions to cover their housing costs

Donald MacInnes: Antiques Roadshow shows up transatlantic difference over money

Unlike in financially self-conscious Albion, where the words "vulgar" and "money" exist in the same great British Venn diagram, the US has no problem with cash, where it came from or on what it is spent.

Derek Pain: City optimist sticks with his all-time high Footsie forecast

A month ago I wondered if the benchmark Footsie share index would achieve the optimistic forecasts that were so evident at the start of the year.

Simon Read: It may be called Enhanced or Classic. But a better word is Poor for the way banks treat current account customers

One of my regular correspondents, Robert Johnson from Airdrie, writes in with a moan about the TSB: "The '200-year-old new bank' created by Rev Henry Duncan for hard-working local people has just informed us that, as of early November, the interest rate on credit balances in its Enhance current account will be cut by 50 per cent from 3 per cent to 1.5 per cent.

Simon Read: An insight into confusing financial terms and conditions

Do you understand financial terms and conditions? Or even bother to read them? Failing to do so could be costing you a packet. In fact, a typical consumer could be losing £428 a year, reckons the Money Advice Service.

Leaving money to charity in your will could help reduce the tax bill for your loved ones

Next week has been designated "remember a charity in your will week", to put the focus squarely on the subject
The City Varieties Music Hall in Leeds is among the attractions

Bargain Hunter: From castles to music hall, a free journey through Britain's heritage

An open day next week offers free entry to more than 4,600 events at places across England that are usually closed to the public or charge for admission.

Mark Dampier: Equity-income funds can stop inflation picking your pocket

UK inflation figures make headlines in the financial press when they are released each month.

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Video: Simon Read offers some advice on ensuring you enjoy Christmas without the financial hangover
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The LED Hut range could help you cut festive bills for years to come
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Bergans is among the ski brands whose prices are going downhill
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Gifts such as iPads have been used to tempt mortgage hunters, but the value should be in the home loan itself
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Spooky homes; Junior Isas; your Section 75 credit rights; tax avoidance; tax deadline: help with energy bills; the stories we noticed this week
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If you think that the kind of car dealer portrayed in Minder by Arthur Daley has been consigned to history, think again. If you can haggle on the forecourt, you can get massive discounts on a new car, reckons What Car? The magazine's mystery shoppers this month managed to negotiate a discount of 31 per cent - a saving of £18, 650 - off the price of a BMW 7 Series as it was about to be replaced by a newer model
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See How to Train Your Dragon 2 cut-price at a Vue cinema
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The Independent’s Personal Finance Editor Simon Read talks over the latest news with Luke Blackall
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Struggling millennials, soaring energy bills, stock market woes and warnings of bank scams: the stories we noticed this week.
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The people’s lenders: The peer-to-peer services can be less bureaucratic and less bloody minded than the banks
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Simon Read gives hints and tips on what to do with your money this week
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'It's becoming increasingly clear that the only way we are going to win back our rights is in court,' says Marianne Fusi of her timeshare problems
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An iPhone 6 is up for grabs in our competition
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