Dogs saved as PayPal agrees to unlock cash

The Independent has helped ensure a Happy Christmas for at-risk dogs.

Dogs looked after by a rescue service faced being destroyed this week after PayPal froze the rescuer's account. But after The Independent challenged the e-money firm, PayPal agreed to unblock the cash, ensuring crucial kennel payments could be met, guaranteeing a safe Christmas for the dogs.

Second Chance Poundies was set up in March by healthcare assistant Clare Massey with the aim of offering rescue space for dogs in pounds which faced being put to sleep because they remained unclaimed by their owners.

"Dogs have by law only seven days to be reclaimed by their owner after which, if they are not bought by a member of the public, they are put to sleep, no matter their age, health, temperament or breed," Clare, 31, explains.

She seeks out pounds that have dogs that are running out of time and agrees to take them, with the hope of finding them a new home. In the meantime she pays to kennel the dogs, an expensive business at up to £12 a day.

After a small start with two dogs on March, the rescue service has quickly grown and now has a team of helpers across the West Country, from Swindon to Cornwall. With current kennel costs topping £1,000 a month, money from donations has proved crucial. Until Wednesday, Clare had happily used PayPal for supporters' cash.

Then, without warning, PayPal froze the account – with £1,500 in it – saying: "After reviewing your account, we have decided to close it because of security issues. Money in your PayPal account will be held for 180 days."

That was a disaster for Clare and – more importantly – the dogs in her care. "The PayPal funds were earmarked to pay our kennel bills in Cornwall and our vet bill in Swindon," Clare said. "Until we access the funds we can not take in any more dogs no matter how urgent their case may be."

PayPal refused to respond to her attempts to unlock the cash, until The Independent stepped in. Then it agreed to unblock the account, saying: "We we have lifted all restrictions on Second Chance Poundies after we received confirmation about the use of the donated funds and the status of the good cause. We have clear guidelines for customers that use PayPal to accept donations, to prevent misuse of donated funds. As a regulated payment service, we're also required by law to follow these guidelines.

"We have apologised to Second Chance Poundies for the way we handled this case, and are also reviewing the way we handle such cases in future."

The news was a massive relief for Clare and her dogs. "I'll be able to pay the kennels early next week and continue to help more dogs that are facing death after being left in pounds," she says. As the service grows she plans to seek charitable status.

For more information go to www.facebook.com/pages/Second-Chance-Poundies/180615445323823

Suggested Topics
PROMOTED VIDEO
Sport
Ray Whelan was arrested earlier this week
Arts and Entertainment
In a minor key: Keira Knightley in the lightweight 'Begin Again'
film
Arts and Entertainment
Celebrated children’s author Allan Ahlberg, best known for Each Peach Pear Plum
books
News
peopleIndian actress known as the 'Grand Old Lady of Bollywood' was 102
News
Wayne’s estate faces a claim for alleged copyright breaches
peopleJohn Wayne's heirs duke it out with university over use of the late film star's nickname
Finacial products from our partners
Property search
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

ES Rentals

    iJobs Job Widget
    iJobs Money & Business

    Account Management Strategy Manager

    £38000 - £42000 per annum + competitive: Real Staffing: Required skills:Previo...

    Business Analyst Consultant (Financial Services)

    £60000 - £75000 per annum: Harrington Starr: Business Analyst Consultant (Fina...

    Systems Administrator - Linux / Unix / Windows / TCP/IP / SAN

    £60000 per annum: Harrington Starr: A leading provider in investment managemen...

    AVS, JVS Openlink Endur Developer

    £600 - £700 per day: Harrington Starr: AVS, JVS Openlink Endur Developer JVS, ...

    Day In a Page

    A History of the First World War in 100 Moments: Peace without magnanimity - the summit in a railway siding that ended the fighting

    A History of the First World War in 100 Moments

    Peace without magnanimity - the summit in a railway siding that ended the fighting
    Scottish independence: How the Commonwealth Games could swing the vote

    Scottish independence: How the Commonwealth Games could swing the vote

    In the final part of our series, Chris Green arrives in Glasgow - a host city struggling to keep the politics out of its celebration of sport
    Out in the cold: A writer spends a night on the streets and hears the stories of the homeless

    A writer spends a night on the streets

    Rough sleepers - the homeless, the destitute and the drunk - exist in every city. Will Nicoll meets those whose luck has run out
    Striking new stations, high-speed links and (whisper it) better services - the UK's railways are entering a new golden age

    UK's railways are entering a new golden age

    New stations are opening across the country and our railways appear to be entering an era not seen in Britain since the early 1950s
    Conchita Wurst becomes a 'bride' on the Paris catwalk - and proves there is life after Eurovision

    Conchita becomes a 'bride' on Paris catwalk

    Alexander Fury salutes the Eurovision Song Contest winner's latest triumph
    Pétanque World Championship in Marseilles hit by

    Pétanque 'world cup' hit by death threats

    This year's most acrimonious sporting event took place in France, not Brazil. How did pétanque get so passionate?
    Whelks are healthy, versatile and sustainable - so why did we stop eating them in the UK?

    Why did we stop eating whelks?

    Whelks were the Victorian equivalent of the donor kebab and our stocks are abundant. So why do we now export them all to the Far East?
    10 best women's sunglasses

    In the shade: 10 best women's sunglasses

    From luxury bespoke eyewear to fun festival sunnies, we round up the shades to be seen in this summer
    Germany vs Argentina World Cup 2014: Lionel Messi? Javier Mascherano is key for Argentina...

    World Cup final: Messi? Mascherano is key for Argentina...

    No 10 is always centre of attention but Barça team-mate is just as crucial to finalists’ hopes
    Siobhan-Marie O’Connor: Swimmer knows she needs Glasgow joy on road to Rio

    Siobhan-Marie O’Connor: Swimmer needs Glasgow joy on road to Rio

    18-year-old says this month’s Commonwealth Games are a key staging post in her career before time slips away
    The true Gaza back-story that the Israelis aren’t telling this week

    The true Gaza back-story that the Israelis aren’t telling this week

    A future Palestine state will have no borders and be an enclave within Israel, surrounded on all sides by Israeli-held territory, says Robert Fisk
    A History of the First World War in 100 Moments: The German people demand an end to the fighting

    A History of the First World War in 100 Moments

    The German people demand an end to the fighting
    New play by Oscar Wilde's grandson reveals what the Irish wit said at his trials

    New play reveals what Oscar Wilde said at trials

    For a century, what Wilde actually said at his trials was a mystery. But the recent discovery of shorthand notes changed that. Now his grandson Merlin Holland has turned them into a play
    Can scientists save the world's sea life from

    Can scientists save our sea life?

    By the end of the century, the only living things left in our oceans could be plankton and jellyfish. Alex Renton meets the scientists who are trying to turn the tide
    Richard III, Trafalgar Studios, review: Martin Freeman gives highly intelligent performance

    Richard III review

    Martin Freeman’s psychotic monarch is big on mockery but wanting in malice