04 December 2013 12:00 AM
Outlook Yes, Royal Bank of Scotland is facing a scandal (again). It's an IT snafu this time (another). And Ross McEwan, the chief executive, has said he's very sorry (again) while describing it as "unacceptable". In that he's aping Supernanny Jo Frost, the Channel 4 childcare "specialist", whom it was at one time impossible to avoid. Sadly, it seems it will take more than the ubiquitous Ms Frost and her patented naughty step to turn this recalcitrant child around.