The second largest delivery firm in the UK has been forced to temporarily suspend new collections and said packages currently in its possession will be up to three days late.
The company, which is used by retailers such as Amazon, Waterstones, Argos, and Boots has admitted it is unable to cope with a spike in demand caused by the Black Friday and Cyber Monday promotional periods.
The courier hopes to restore service by Monday in time for the final run up to Christmas Day.
Frustrated customers took to Twitter to vent their anger about their late deliveries.
Craig Johnson-Pass from London said the courier had failed to deliver an item, a new headboard, for 16 days straight.
“[It’s] been with them 16 days now and their staff are rude,” he said. “It’s sitting in their warehouse and they won’t redeliver it”.
Alison Farley from the South Coast of England described the company as “a joke”, while Lola Turvey from Basingstoke said it was “not the first time I’ve experienced shocking customer service from you guys”, referring to Yodel.
Andy Kilner from Hackney joked about the company telling him they had left a parcel of his with a person who he had not heard of.
“I guess [Yodel] are just doing their bit for the festive spirit. Forcing us to find out the names of all our neighbours,” he tweeted.
Other people queried why the company had not properly prepared for the festive period.
Travel agenda - 12/12/2014
Travel agenda - 12/12/2014
1/8 Wee dram
2. Wee dram
Wine travel specialist Arblaster & Clarke is branching out with a new whisky tour in 2015. Taste your way around the Scottish Highlands, experiencing the whisky producing areas of Speyside and the Isle of Skye and taking part in a blending masterclass. The four-night tour departs 16 September from £2,335pp.
2/8 Route to Rouen
3. Route to Rouen
Set sail from Portsmouth on 29 December for a new year river cruise. A special sailing aboard Brittany Ferries' flagship, Pont Aven, will travel up the Seine to the historic city of Rouen, where she moors for 28 hours – allowing plenty of time to explore. The arrival back in Hampshire is at 3pm on 1 January. The price is from £159pp.
3/8 Dream team
4. Dream team
Virgin Atlantic has revealed three more routes on which its ageing Airbus A340 fleet will be replaced by the latest Boeing 787 Dreamliner. Starting on 25 October next year, routes from Heathrow to Dubai, Shanghai and Johannesburg will be operated by the new aircraft.
4/8 Zim Zam plan
5. Zim Zam plan
Zimbabwe and Zambia have launched a new "Univisa," valid for both countries for up to 30 days, which will significantly cut the cost of red tape. UK passport holders can obtain it on arrival at Livingstone, Lusaka and Harare airports, and at the border posts of Victoria Falls and Kazungula.
5/8 Pack your skis
6. Pack your skis
British Airways is launching two new short-haul routes from Gatwick aimed at skiers. Flights to Friedrichshafen in southern Germany begin tomorrow, followed by Grenoble (a two-hour drive to the French Alps) on 20 December. Both services will operate until the end of the ski season in April 2015.
6/8 Fiennes time
7. Fiennes time
Explorer Sir Ranulph Fiennes is to open the weekend-long Adventure Travel Show on 17 January at London's Olympia. Fiennes will also be available for a meet-and-greet session from 9.15am, followed by a talk in the main Adventure Auditorium at 10am. Tickets to the show cost £8 in advance, or £10 on the door.
7/8 Surf 'n' stretch
8. Surf 'n' stretch
Soul and Surf will run a one-off retreat from 23-30 March in Banda Aceh on Sumatra, Indonesia. There are 16 places on the one-week retreat, which includes sessions with a "surf guide" and yoga lessons. From £430pp excluding flights.
8/8 Make tracks
1. Make tracks
Ramblers Festival of Winter Walks takes place from 20 December to 4 January, with hundreds of free, guided walks across the country. Options include a Pre-Christmas Constitutional in Whitby and a Seven Parks Walk in London. You can also download walks from the Ramblers Routes library.
The company’s executive chairman Dick Stead said some anecdotes about the firm’s performance were “totally unacceptable” and apologised for the delay.
“I had a phone call from a gentleman who unfortunately had waited eight days for his parcel and that's totally unacceptable,” he told BBC News.
“You have to remember that from the point of order to delivery there are a number of points in that chain. Whatever, the retailers and the parcel companies as an industry as a whole -we've got to do better under this circumstances. Again, I say apologies, but we will get it back on track.”
The courier's website pledges to deliver parcels in time for Christmas, and lists a number of frequently asked questions from customers about the disruption. One reads: "Why should I believe you?"
The company's response is: "Good question. We commit to keeping you updated. Of course we cannot predict exactly what will happen next Monday (look at the previous Monday!) but we promise that we are doing everything that we possibly can."Reuse content