Anger at Yodel delivery backlog
Saturday 24 December 2011
Disgruntled customers have been complaining they will not receive their Christmas presents in time because of a huge backlog at the depots of one of Britain's largest delivery firms.
Yodel, which delivers for companies including Amazon, Littlewoods and Mothercare, and ranks only second to Royal Mail, has been accused of having a backlog of up to 750,000 packages.
The company, which uses more than 5,000 vans to make deliveries all over the UK, is believed to be able to cope with a maximum of 1.2 million parcels a day but has actually been handling around 1.5 million.
The company's chief executive, Jonathan Smith, has admitted to making "mistakes" and said there had been a huge number of online orders made this year.
He told the Daily Mail: "This appears to have been a very strong online Christmas. We do millions and millions of deliveries and occasionally make mistakes."
Many consumers have taken to the internet to vent their frustrations at not receiving their orders.
One Twitter user, adamfelixobrien, said: "Yodel, you better come through tomorrow, or THERE WILL BE BLOOD."
PinkTink28 complained: "Yodel seem to clear their backlog by stealing/losing parcels."
Meanwhile, Sionsi123 said: "Well Yodel, yet another unhappy customer! You lost my daughter's present!!! Been waiting in for it since Tuesday!"
Customers have also launched an online petition to urge firms such as Amazon to stop using the company.
A statement on the Yodel website said anyone who was meant to receive a delivery before Christmas should receive it "subject to issues beyond our control".
It said: "Yodel has been delivering millions of parcels a day in the run up to Christmas.
"We would like to reassure both our clients and their customers that our sort and service centres are working to plan and anyone who was due a delivery before Christmas should receive it, subject to issues beyond our control.
"Deliveries will continue on Christmas Eve, but if you are concerned about a parcel please use the online tracking facility."
- 1 Strictly Come Dancing 2014: Gregg Wallace joins line-up as final celebrities revealed
- 2 Keira Knightley topless: Usually conservative actress does own take on #Freethenipple campaign for Interview Magazine
- 3 Oil tanker with $100 million cargo goes missing off Texas coast
- 4 Saudi Arabia executes 19 in one half of August in 'disturbing surge of beheadings'
- 5 Brother and sister, Christopher Buckner and Timothy Savoy, arrested for 'committing incest after watching 'The Notebook''
YouTube video posted by Isis militants shows 'execution of 250 Syrian soldiers'
Keira Knightley topless: Usually conservative actress does own take on #Freethenipple campaign for Interview Magazine
Oil tanker with $100 million cargo goes missing off Texas coast
George Galloway left with severe bruising after attack in Notting Hill by man 'shouting about the Holocaust'
Brother and sister, Christopher Buckner and Timothy Savoy, arrested for 'committing incest after watching 'The Notebook''
Robin Williams Emmys tribute led by Billy Crystal criticised for including 'racist' joke about Muslim woman
The Rotherham child abuse scandal is a tale of apologists, misogyny and double standards
Scottish independence TV debate: Pumped-up Alex Salmond bounces back in bruising second round against Alistair Darling
What do immigrants really think of Britain? Polish immigrant's Reddit post goes viral
Do you realise just how foolish the UK looks?
With Douglas Carswell joining Ukip, my party has taken another giant step forward
- < Previous
- Next >
Highly Competitive Salary: Austen Lloyd: HAMPSHIRE MARKET TOWN - A highly attr...
£35000 per annum: Harrington Starr: Network Engineer (CCNP, CCNA, Linux, OSPF,...
Highly Attractive Package: Austen Lloyd: A VERY HIGH QUALITY FIRM A high qual...
£50000 per annum: Harrington Starr: DevOps Engineer (Systems Administration, L...