Anger at Yodel delivery backlog
Saturday 24 December 2011
Disgruntled customers have been complaining they will not receive their Christmas presents in time because of a huge backlog at the depots of one of Britain's largest delivery firms.
Yodel, which delivers for companies including Amazon, Littlewoods and Mothercare, and ranks only second to Royal Mail, has been accused of having a backlog of up to 750,000 packages.
The company, which uses more than 5,000 vans to make deliveries all over the UK, is believed to be able to cope with a maximum of 1.2 million parcels a day but has actually been handling around 1.5 million.
The company's chief executive, Jonathan Smith, has admitted to making "mistakes" and said there had been a huge number of online orders made this year.
He told the Daily Mail: "This appears to have been a very strong online Christmas. We do millions and millions of deliveries and occasionally make mistakes."
Many consumers have taken to the internet to vent their frustrations at not receiving their orders.
One Twitter user, adamfelixobrien, said: "Yodel, you better come through tomorrow, or THERE WILL BE BLOOD."
PinkTink28 complained: "Yodel seem to clear their backlog by stealing/losing parcels."
Meanwhile, Sionsi123 said: "Well Yodel, yet another unhappy customer! You lost my daughter's present!!! Been waiting in for it since Tuesday!"
Customers have also launched an online petition to urge firms such as Amazon to stop using the company.
A statement on the Yodel website said anyone who was meant to receive a delivery before Christmas should receive it "subject to issues beyond our control".
It said: "Yodel has been delivering millions of parcels a day in the run up to Christmas.
"We would like to reassure both our clients and their customers that our sort and service centres are working to plan and anyone who was due a delivery before Christmas should receive it, subject to issues beyond our control.
"Deliveries will continue on Christmas Eve, but if you are concerned about a parcel please use the online tracking facility."
- 1 PlayStation and Xbox hacked by Lizard Squad
- 2 Katie Hopkins speaks out on childhood obesity: 'Parents of fat children should be prosecuted for child cruelty'
- 3 The Grace Dent Christmas Questionnaire
- 4 The 'Black Museum': After 150 years, public set to see exhibits from police’s grisly crime museum
- 5 Vagina canoe artist defends herself over ‘obscenity’ charges
PlayStation and Xbox hacked by Lizard Squad
Boxing Day snowfall set to push even more bargain-hunters online for sales
Katie Hopkins speaks out on childhood obesity: 'Parents of fat children should be prosecuted for child cruelty'
The 'Black Museum': After 150 years, public set to see exhibits from police’s grisly crime museum
Postcard from... The Vatican
British actor Idris Elba cannot star as James Bond because he is black, says shock jock Rush Limbaugh
Rozanne Duncan: Ukip expels councillor for 'jaw-dropping' comments made in BBC TV interview
Germany anti-Islam protests: 17,000 march on Dresden against 'Islamification of the West'
Ukip member gets into Christmas spirit with Union Flag plea to Santa 'for our country back'
BBC director Danny Cohen: Rising UK antisemitism makes me feel more uncomfortable than ever
Alex Salmond has 'broken his word to the Scottish people' says Scottish Lib Dem leader
£40000 - £43000 per annum + benefits: Ashdown Group: Senior Marketing Executiv...
£40000 - £43000 per annum + benefits: Ashdown Group: An international organisa...
£25000 - £30000 per annum: Ashdown Group: Internal Recruiter -Rugby, Warwicksh...
£70000 - £75000 per annum + benefits: Ashdown Group: Marketing Manager/Marketi...