We are currently trialling our new-look independent.co.uk website - please send any feedback to beta@independent.co.uk

Home News

BT broadband down: Company apologizes after connection problems

Users from across the country left without access to major websites

BT have faced a Twitter storm after customers complained that they were experiencing internet connection problems.

The company, which provides broadband to seven million UK subscribers, said it was unable to say how many customers had been affected.

But after Twitter users from across the country said they could not access major websites - including Facebook, eBay, and Amazon - the firm commented on their official Twitter page.

The post, by the BTCare handle, said: “Sorry about the issues many of you had accessing the internet this morning.

“Problem is now fixed - sorry for any trouble caused.”

BT added that its own website and phone apps had also been plagued with problems earlier in the day, but were now working.

A BT spokeswoman said: “There were problems with our broadband service earlier today but they were resolved. We're sorry for any inconvenience this may have caused.”