T5 problems spill over to rest of Heathrow

News in pictures
News in pictures
On Facebook
From the blogs

Disclosure: We’d never even been to a club when we made our first single

For most of us, reaching eighteen years of age opens up a new world for exploration, spontaneity and...

Top of the posts: Drunken rants, the Western Fail and misogyny pushers

The most read blogs this week, as determined by stats.

Sepp Blatter: Penalty shoot-outs must remain, they’re football’s great leveller

As England supporters, we should scorn at any such deciding factor within football. On so many occas...

Why do some men consider the street as a female meat market?

Pronouncements on sexual inequality in the UK are normally met with an eye roll by my generation. As...

The Heathrow Terminal 5 debacle threatened today to engulf the whole of the airport and many of the airlines using it.

British Airways and Heathrow operator BAA announced that BA's planned move of its long-haul flights from Terminal 4 (T4) to Terminal 5 (T5) was being put back from April 30 to some time in June.

The delay will have an impact on the entire west London airport as it will affect BAA's refurbishment work at T4, the company's work on other Heathrow terminals and the timetable for the move of other airlines into T4.

BAA today talked to affected airlines amid concerns that some carriers could seek compensation.

T5 has been beset by problems since its opening on March 27, with hundreds of flights cancelled and thousands of bags still not returned to their owners.

Today BA and BAA said the BA transfer from T4 was being postponed to iron out problems and ensure passengers got high service standards.

BA chief executive Willie Walsh said both BA and BAA had made mistakes during the opening of T5 and that there were still problems to deal with.

BAA chief executive Colin Matthews said he regretted the postponement and recognised the impact it had on other airlines.

One of the affected airlines, bmi, reacted with fury to the delay, saying it was "outrageous and inconsiderate", that 50 airlines would be hit and the UK "was once again a laughing stock".

The Department for Transport urged BA and BAA to work together on the problem and to keep passengers informed, while the London Chamber of Commerce said postponing the transfer was "a difficult, but right decision".

Paul Kenny, general secretary of the GMB union, said: "We believe that this a very sensible decision and that it will allow time for everyone involved to make the necessary preparations for the move to take place successfully when it happens."

In the original April 30 plan, BA would have moved all its long-haul flights - 60 departures and 60 arrivals a day - to T5, leaving just its services to Bangkok, Singapore and Sydney in T4.

But it took only a few days of travel chaos at T5 for BA to review the April 30 timetable.

Mr Walsh said today: "We are making this decision in the interests of customers. Though T5 is now working well, we need to have confidence that good service can be maintained when the terminal is handling larger numbers of customers.

"It is only sensible to ensure that T5 is operating consistently at a high standard before the move begins."

Mr Matthews said: "BAA regrets this postponement, and we recognise the impact it has on other airlines, but we believe it is a wise precaution to ensure that passengers can have the maximum confidence once the move does take place.

"We will be working very closely with BA in the intervening period to ensure that result, as well as working with the other airlines to mitigate as much as possible the knock-on effects.

"BAA fully recognises that the inauguration of T5 has not been as smooth as we and BA would have wished. In the last few days, passengers have seen significant improvement and our goal is to complete that process as soon as possible before continuing the next phase of transforming the rest of the airport."

Bmi chief executive Nigel Turner said: "The UK is once again a laughing stock. This is an absolutely outrageous announcement by BAA and done with no thought, consideration or consultation of any other airline other than BA.

"The sequence of moves affects over 50 airlines, including bmi, at Heathrow. The programme and timescale of changes was agreed in joint consultation with all airlines that are now geared up to undertake the moves as agreed.

"BAA and BA have shown a total disregard for all other airlines and their passengers at Heathrow in coming to this decision because of their own shortcomings and their inability to implement an agreed plan."

Although BA's long-haul operation accounts for less than a quarter of its total flights at Heathrow, it represents around 50% of its passengers.

Independent Comment
blog comments powered by Disqus
Career Services

Day In a Page

Patrick Cockburn: I fear this terrible massacre will be the beginning of a long civil war in Syria

Patrick Cockburn

I fear this terrible massacre will be the beginning of a long civil war in Syria
Hardeep Singh Kohli: For me, it is all about 'Gregory's Girl', a record of first love

Hardeep Singh Kohli

For me, it is all about 'Gregory's Girl', a record of first love
Christian Louboutin: 'I don't think comfort equals happiness'

Christian Louboutin interview

'I don't think comfort equals happiness'
Happy birthday, Hotel Babylon!

Happy birthday, Hotel Babylon!

Hollywood's home to the A-list celebrates 100 years of discreet luxury
Rupert Cornwell: Low-rise capital could finally reach for the sky

Rupert Cornwell: Out of America

Low-rise capital could finally reach for the sky
The secret life of the red carpet

The secret life of the red carpet

As Cannes reaches its climax with the Palme d'Or and the celebrities gather in London for the Baftas tonight, Kate Youde and Jack Dean investigate the real star of the show
It's not easy being Professor Green: The rapper, the heiress and a drama made in Chelsea...

It's not easy being Professor Green

The rapper, the heiress and a drama made in Chelsea...
Hardcore, hard-wired: How the prevalence of porn is changing our everyday lives

How porn is changing our lives

It's everywhere - from pop videos to fashion magazines to the theatrical stage.
River Phoenix: the final reel

River Phoenix: the final reel

Twenty years after the actor's death, his last film is to be released
Facebook: The shares shenanigans

Facebook: The shares shenanigans

Investors are crying foul over the huge losses they incurred when the social network site floated on the stock market last week
Up and away – how '7 Up' went global

Up and away – how '7 Up' went global

As the last episode of Britain's '56 Up' airs, the first episode of '28 Up', from the former USSR, starts. Then there's the US, Japan, Germany...
You'll soon pick this up: Tuck into Bill Granger's fresh street food

Tuck into Bill Granger's fresh street food

It provides perfect party fare for some fun in the sun...
All to play for: How is Ukraine shaping up ahead of Euro 2012?

How is Ukraine shaping up ahead of Euro 2012?

Peter Popham casts his eye over the state of the Euro 2012 co-host ahead of the tournament.
Red or not, here they come: Artists reimagine the iconic telephone booth

BT ArtBoxes: Red or not, here they come

Artists reimagine the iconic telephone booth...
The Last Word: Premier bullies devise youth system bound to end in tears

The Last Word

Premier bullies devise youth system bound to end in tears