'A catastrophic leadership failure': MPs launch scathing attack against ex-UKBA chief Lin Homer

 

An influential group of MPs launched a scathing attack against the head of Britain's tax office today for her “catastrophic leadership failure” when she was in charge of the country's border controls.

The Home Affairs select committee said it was "astounded" that Lin Homer was promoted to the £180,000-a-year role of chief executive of HM Revenue & Customs after her performance during the five years she spent at the top of the UK Border Agency (UKBA).

But Ms Homer said it was "unfair" to blame her for matters that occurred after she left the Agency.

The case against Ms Homer's current appointment was made as the committee warned that at the current rate of progress it would take 24 years to clear through a backlog the size of the population of Iceland of asylum and immigration cases at the UKBA.

The report said: "It is shocking that after five years under Lin Homer's leadership an organisation that was described at the beginning of the period as being 'not fit for purpose' should have improved its performance so little.

"Given this background, we are astounded that Ms Homer has been promoted to become chief executive and permanent secretary at Her Majesty's Revenue and Customs and can therefore have little confidence in her ability to lead HMRC at what is a challenging time for that organisation."

The current UKBA chief executive - Rob Whiteman - is also criticised for failing to inform the committee that the Agency had supplied parliament with incorrect information since 2006.

The report said: "This in our view is unacceptable and undermines Mr Whiteman's claims to take the provision of accurate information to the committee seriously."

In its report into the work of the UKBA between July and September last year, the committee said four new types of backlog came to light, taking the total number of cases to 312,726.

The committee concludes that for six years the UKBA "repeatedly supplied it with incorrect information" about the size of the asylum backlog and the checks being carried out to try and trace applicants in the controlled archives.

Its report said Ms Homer "continues to try and evade responsibility for her failings" and calls for a stronger role for Parliament when civil servants are being scrutinised for senior positions.

It added: "The status quo, in which catastrophic leadership failure is no obstacle to promotion, is totally unacceptable. We recommend that in future any failures of this nature should have serious consequences for the individual's career."

Ms Homer became director general for the Immigration and Nationality Directorate in August 2005, which was reformed as the Border and Immigration Agency in 2008. She was the UKBA's first chief executive.

She was appointed head of HMRC, which is tasked with collecting the country's tax revenues, in January last year.

She has already written to the committee in response to their allegations, as much of the difficulties described in its report came some 18 months after her departure.

She said: "It is therefore wholly inaccurate and unfair to seek to ascribe responsibility to me for matters of concern that occurred long after I left the Agency."

The HMRC said under Ms Homer's leadership, the department is likely to beat targets by more than £1 billion and has improved the rate of answered calls from 66% to 90%.

Exchequer Secretary to the Treasury David Gauke said: "Under Lin Homer's leadership, HMRC has built on the good work already going on in the department, becoming increasingly effective at tackling evasion and avoidance, improving its customer service and delivering substantial efficiencies. She is a highly effective chief executive and the right person to lead HMRC."

The number of UKBA backlog cases fell by 1% quarter-on-quarter, the committee said, despite 96,000 cases closed.

The MPs said they found UKBA's progress in dealing with the backlogs is "far too slow".

Committee chair Keith Vaz MP said: "No sooner is one backlog closed, than four more are discovered. At this rate it will take 24 years to clear the backlog which still stands at the size of the population of Iceland."

The committee recommends that senior UKBA staff are not paid bonuses until there is evidence that the backlog is being "substantially" reduced and new backlogs are not emerging.

However, the MPs welcomed the formation of a performance and compliance unit within the UKBA.

It said: "We expect this to mark the beginning of a move towards greater transparency on behalf of the Agency."

Immigration Minister Mark Harper said: "We have always been clear that the UK Border Agency was a troubled organisation with a poor record of delivery.

"Turning it around will take time but I am determined to provide the public with an immigration system they can have confidence in."

Matthew Sinclair, chief executive of the TaxPayers' Alliance, said: "Taxpayers are sick to death of senior civil servants presiding over failure only to move on without being held to account for their past actions.

"At worst Whitehall rewards the incompetent with payoffs or promotions, at best it just shuffles them sideways. From the NHS to the UKBA, we have seen gross failings and incredible wastes of taxpayers' money treated with indifference.

"This culture of apathy to performance and value can be tolerated no longer - senior civil servants must be accountable for their actions."

PA

Start your day with The Independent, sign up for daily news emails
Have you tried new the Independent Digital Edition apps?
ebooks
ebooksA celebration of British elections
News
i100
Arts and Entertainment
Billie Piper as Brona in Penny Dreadful
tvReview: It’s business as usual in Victorian London. Let’s hope that changes as we get further into the new series spoiler alert
Life and Style
A nurse tends to a recovering patient on a general ward at The Queen Elizabeth Hospital in Birmingham
health
News
science
Arts and Entertainment
No Offence
tvReview: No Offence has characters who are larger than life and yet somehow completely true to life at the same time spoiler alert
News
Chuck Norris pictured in 1996
people
Arts and Entertainment
Sarah Lucas, I SCREAM DADDIO, Installation View, British Pavilion 2015
artWhy Sarah Lucas is the perfect choice to represent British art at the Venice Biennale
News
A voter placing a ballot paper in the box at a polling station
i100
News
people
Arts and Entertainment
The Queen (Kristin Scott Thomas) in The Audience
theatreReview: Stephen Daldry's direction is crisp in perfectly-timed revival
Sport
football
  • Get to the point
2015 General Election
May2015

Poll of Polls

Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

iJobs Job Widget
iJobs General

SThree: Trainee Recruitment Consultant - Dublin

£13676.46 - £16411.61 per annum + OTE: SThree: SThree Trainee Recruitment Cons...

Ashdown Group: Marketing or Business Graduate Opportunity - Norwich - £22,000

£18000 - £22000 per annum + training: Ashdown Group: Business and Marketing Gr...

SThree: Trainee Recruitment Consultant

£20000 - £25000 per annum + Commission: SThree: Are you great at building rela...

Ashdown Group: Database Analyst - Birmingham - £22,000 plus benefits

£20000 - £22000 per annum + excellent benefits: Ashdown Group: Application Sup...

Day In a Page

General Election 2015: Ed Miliband's unlikely journey from hapless geek to heart-throb

Miliband's unlikely journey from hapless geek to heart-throb

He was meant to be Labour's biggest handicap - but has become almost an asset
General Election 2015: A guide to the smaller parties, from the the National Health Action Party to the Church of the Militant Elvis Party

On the margins

From Militant Elvis to Women's Equality: a guide to the underdogs standing in the election
Amr Darrag: Ex-Muslim Brotherhood minister in exile still believes Egypt's military regime can be replaced with 'moderate' Islamic rule

'This is the battle of young Egypt for the future of our country'

Ex-Muslim Brotherhood minister Amr Darrag still believes the opposition can rid Egypt of its military regime and replace it with 'moderate' Islamic rule, he tells Robert Fisk
Why patients must rely less on doctors: Improving our own health is the 'blockbuster drug of the century'

Why patients must rely less on doctors

Improving our own health is the 'blockbuster drug of the century'
Sarah Lucas is the perfect artist to represent Britain at the Venice Biennale

Flesh in Venice

Sarah Lucas has filled the British pavilion at the Venice Biennale with slinky cats and casts of her female friends' private parts. It makes you proud to be a woman, says Karen Wright
11 best anti-ageing day creams

11 best anti-ageing day creams

Slow down the ageing process with one of these high-performance, hardworking anti-agers
Juventus 2 Real Madrid 1: Five things we learnt, including Iker Casillas is past it and Carlos Tevez remains effective

Juventus vs Real Madrid

Five things we learnt from the Italian's Champions League first leg win over the Spanish giants
Ashes 2015: Test series looks a lost cause for England... whoever takes over as ECB director of cricket

Ashes series looks a lost cause for England...

Whoever takes over as ECB director of cricket, says Stephen Brenkley
Fishing for votes with Nigel Farage: The Ukip leader shows how he can work an audience as he casts his line to the disaffected of Grimsby

Fishing is on Nigel Farage's mind

Ukip leader casts a line to the disaffected
Who is bombing whom in the Middle East? It's amazing they don't all hit each other

Who is bombing whom in the Middle East?

Robert Fisk untangles the countries and factions
China's influence on fashion: At the top of the game both creatively and commercially

China's influence on fashion

At the top of the game both creatively and commercially
Lord O’Donnell: Former cabinet secretary on the election and life away from the levers of power

The man known as GOD has a reputation for getting the job done

Lord O'Donnell's three principles of rule
Rainbow shades: It's all bright on the night

Rainbow shades

It's all bright on the night
'It was first time I had ever tasted chocolate. I kept a piece, and when Amsterdam was liberated, I gave it to the first Allied soldier I saw'

Bread from heaven

Dutch survivors thank RAF for World War II drop that saved millions
Britain will be 'run for the wealthy and powerful' if Tories retain power - Labour

How 'the Axe' helped Labour

UK will be 'run for the wealthy and powerful' if Tories retain power