Department for Work and Pensions forced to spend £1m on extra staff after IT delay

 

More than 100 civil servants will have to be employed to manually verify whether people should be hit by the new benefit cap, because of delays to the Government’s IT system for its welfare reform programme.

The extra staff will process claims by hand at a cost of more than £1m, the Department for Work and Pensions admitted in response to a Labour Parliamentary Question. The staff will be in place until an IT system is properly developed.

The benefit cap, which is being introduced gradually around the country until it becomes universal at the end of September, will mean couples and single-parent families can get no more than £500 a week in welfare payments.

The revelation comes just a month after Iain Duncan Smith was forced to scale down the roll out of Universal Credit to just six new jobcentres across the country, following warnings from Whitehall of problems with the same IT system.

The shadow Work and Pensions minister, Stephen Timms MP, said: “DWP is undergoing the most serious IT crisis of any Government department in years. Universal Credit is already on its knees and now the benefit cap has been infected by Iain Duncan Smith’s inability to deliver. Even members of the cabinet are worried that his cap is so badly designed it could actually end up costing more than it saves.

He added: “Ministers admit they don’t have a clue how or when this problem will be solved, and once again the taxpayer is picking up the bill to clean up the mess.”

DWP minister Mark Hoban said in his written answer that up to 112 staff will be employed in this financial year to check data of households affected by the benefit cap manually, at a cost of £1.3m. He wrote: “This process will remain in place until such time that an automated solution is developed and introduced.”

The benefit cap will eventually come under the same automated data exchange system as the Universal Credit. The programme, known as the Automated Transfers to Local Authority Systems (or Atlas), has been criticised for being costly and not working as intended.

A DWP spokeswoman insisted that the IT for the benefit cap is already “in place and working well” – and instead tried to suggest that Atlas does not count as “IT”.

She added: “This is a necessary administrative cost to implement a reform that will save an estimated £300m over the next two years.”

News
Jacqueline Bisset has claimed that young women today are obsessed with being 'hot', rather than 'charming', 'romantic' or 'beautiful'
people
Arts and Entertainment
Lena Dunham
booksLena Dunham's memoirs - written at the age of 28 - are honest to the point of making you squirm
Arts and Entertainment
A bit rich: Maggie Smith in Downton Abbey
tvDownton Abbey review: It's six months since we last caught up with the Crawley clan
Sport
Frank Lampard and his non-celebration
premier leagueManchester City vs Chelsea match report from the Etihad Stadium
PROMOTED VIDEO
Have you tried new the Independent Digital Edition apps?
News
ebooksAn unforgettable anthology of contemporary reportage
News
people
Life and Style
A new app has been launched that enables people to have a cuddle from a stranger
techNew app offers 'PG alternative' to dating services like Tinder
Sport
Greg Dyke insists he will not resign as Football Association chairman after receiving a watch worth more than £16,000 but has called for an end to the culture of gifts being given to football officials
football
Arts and Entertainment
Jake Quickenden sings his heart out in his second audition
tvX Factor: How did the Jakes - and Charlie Martinez - fare?
Sport
premier league
Arts and Entertainment
'New Tricks' star Dennis Waterman is departing from the show after he completes filming on two more episodes
tvOnly remaining original cast-member to leave crime series
Sport
Mario Balotelli celebrates his first Liverpool goal
premier leagueLiverpool striker expressed his opinion about the 5-3 thriller with Leicester - then this happened
News
Britain's shadow chancellor Ed Balls (L) challenges reporter Rob Merrick for the ball during the Labour Party versus the media soccer match,
peopleReporter left bleeding after tackle from shadow Chancellor in annual political football match
Arts and Entertainment
Female fans want more explicit male sex in Game of Thrones, George R R Martin says
tvSpoiler warning: Star of George RR Martin's hit series says viewers have 'not seen the last' of him/her
News
i100
News
i100
Sport
Plenty to ponder: Amir Khan has had repeated problems with US immigration because of his Muslim faith and now American television may shun him
boxing
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

iJobs Job Widget
iJobs General

Primary Teacher

£90 - £145 per day + travel expenses: Randstad Education Newcastle: Primary Su...

Service Delivery Manager - Software Company

£40000 - £50000 per annum: Ashdown Group: Service Delivery Manager Kingston Up...

Year 3 Teacher

£90 - £120 per day: Randstad Education Hull: Year 3 Primary Teacher in HullA f...

Drama Teacher - Hull and Grimsby

Negotiable: Randstad Education Hull: The JobRandstad are currently in need of ...

Day In a Page

A roller-coaster tale from the 'voice of a generation'

Not That Kind of Girl:

A roller-coaster tale from 'voice of a generation' Lena Dunham
London is not bedlam or a cradle of vice. In fact it, as much as anywhere, deserves independence

London is not bedlam or a cradle of vice

In fact it, as much as anywhere, deserves independence
Vivienne Westwood 'didn’t want' relationship with Malcolm McLaren

Vivienne Westwood 'didn’t want' relationship with McLaren

Designer 'felt pressured' into going out with Sex Pistols manager
Jourdan Dunn: Model mother

Model mother

Jordan Dunn became one of the best-paid models in the world
Apple still coolest brand – despite U2 PR disaster

Apple still the coolest brand

Despite PR disaster of free U2 album
Scottish referendum: The Yes vote was the love that dared speak its name, but it was not to be

Despite the result, this is the end of the status quo

Boyd Tonkin on the fall-out from the Scottish referendum
Manolo Blahnik: The high priest of heels talks flats, Englishness, and why he loves Mary Beard

Manolo Blahnik: Flats, Englishness, and Mary Beard

The shoe designer who has been dubbed 'the patron saint of the stiletto'
The Beatles biographer reveals exclusive original manuscripts of some of the best pop songs ever written

Scrambled eggs and LSD

Behind The Beatles' lyrics - thanks to Hunter Davis's original manuscript copies
'Normcore' fashion: Blending in is the new standing out in latest catwalk non-trend

'Normcore': Blending in is the new standing out

Just when fashion was in grave danger of running out of trends, it only went and invented the non-trend. Rebecca Gonsalves investigates
Dance’s new leading ladies fight back: How female vocalists are now writing their own hits

New leading ladies of dance fight back

How female vocalists are now writing their own hits
Mystery of the Ground Zero wedding photo

A shot in the dark

Mystery of the wedding photo from Ground Zero
His life, the universe and everything

His life, the universe and everything

New biography sheds light on comic genius of Douglas Adams
Save us from small screen superheroes

Save us from small screen superheroes

Shows like Agents of S.H.I.E.L.D are little more than marketing tools
Reach for the skies

Reach for the skies

From pools to football pitches, rooftop living is looking up
These are the 12 best hotel spas in the UK

12 best hotel spas in the UK

Some hotels go all out on facilities; others stand out for the sheer quality of treatments