Pay up or the parrot gets it, says bank

It sounds like the basis for a Monty Python sketch, rather than a $50,000 lawsuit. A woman from Pennsylvania is suing Bank of America, after a contractor wrongly repossessed her home and impounded her beloved pet parrot.

Angela Iannelli was separated from Luke, a blue macaw, for more than a week. The incident last October caused so much "emotional distress", she said, that she was forced to begin taking prescription medication for anxiety.

Her lawsuit alleges that a contractor working for the bank broke into her home near Pittsburgh, changed the locks, cut off the utilities, damaged the floors, poured antifreeze down sinks and toilets, and "stole" the parrot.

Bank of America has admitted wrongdoing, saying a clerical error meant the debt collector was wrongly told that Ms Iannelli's home was empty, that she was in default on her mortgage, and that it should be repossessed.

In fact, Ms Iannelli, who owns a local diner, still lived at the address. Records show she'd missed one mortgage payment, but that the debt was quickly settled, a couple of days after the due date.

The lawsuit has shone an uncomfortable light on major US banks, who have been widely accused of Kafka-esque incompetence and a failure to offer sufficient help to the eight million US home owners who are in foreclosure.

When Ms Iannelli rang Bank of America, they first denied knowing where the parrot was, and then told her she could drive to the offices of the contractor, 80 miles away, to retrieve the bird herself. Call-centre workers later told her they were "tired" of hearing from her, advised her to seek help from the police, and hung up. Bank of America has now apologised, saying it is conducting a review and has "zero tolerance for that kind of error".

Start your day with The Independent, sign up for daily news emails
Have you tried new the Independent Digital Edition apps?
ebooks
ebooksAn introduction to the ground rules of British democracy
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
SPONSORED FEATURES
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

iJobs Job Widget
iJobs General

Recruitment Genius: Graphic Designer - Product Development

£26000 - £29000 per annum: Recruitment Genius: The Product Development departm...

Recruitment Genius: Marketing and Business Development Officer

£19000 per annum: Recruitment Genius: This hull based charity providing except...

Recruitment Genius: Part Time Female Support Worker

£9464 - £10396 per annum: Recruitment Genius: The successful applicant will ne...

Recruitment Genius: Web Developer - PHP

£32000 - £40000 per annum: Recruitment Genius: With extensive experience and a...

Day In a Page

The Silk Roads that trace civilisation: Long before the West rose to power, Asian pathways were connecting peoples and places

The Silk Roads that trace civilisation

Long before the West rose to power, Asian pathways were connecting peoples and places
House of Lords: Outcry as donors, fixers and MPs caught up in expenses scandal are ennobled

The honours that shame Britain

Outcry as donors, fixers and MPs caught up in expenses scandal are ennobled
When it comes to street harassment, we need to talk about race

'When it comes to street harassment, we need to talk about race'

Why are black men living the stereotypes and why are we letting them get away with it?
International Tap Festival: Forget Fred Astaire and Ginger Rogers - this dancing is improvised, spontaneous and rhythmic

International Tap Festival comes to the UK

Forget Fred Astaire and Ginger Rogers - this dancing is improvised, spontaneous and rhythmic
War with Isis: Is Turkey's buffer zone in Syria a matter of self-defence – or just anti-Kurd?

Turkey's buffer zone in Syria: self-defence – or just anti-Kurd?

Ankara accused of exacerbating racial division by allowing Turkmen minority to cross the border
Doris Lessing: Acclaimed novelist was kept under MI5 observation for 18 years, newly released papers show

'A subversive brothel keeper and Communist'

Acclaimed novelist Doris Lessing was kept under MI5 observation for 18 years, newly released papers show
Big Blue Live: BBC's Springwatch offshoot swaps back gardens for California's Monterey Bay

BBC heads to the Californian coast

The Big Blue Live crew is preparing for the first of three episodes on Sunday night, filming from boats, planes and an aquarium studio
Austin Bidwell: The Victorian fraudster who shook the Bank of England with the most daring forgery the world had known

Victorian fraudster who shook the Bank of England

Conman Austin Bidwell. was a heartless cad who carried out the most daring forgery the world had known
Car hacking scandal: Security designed to stop thieves hot-wiring almost every modern motor has been cracked

Car hacking scandal

Security designed to stop thieves hot-wiring almost every modern motor has been cracked
10 best placemats

Take your seat: 10 best placemats

Protect your table and dine in style with a bold new accessory
Ashes 2015: Alastair Cook not the only one to be caught in The Oval mindwarp

Cook not the only one to be caught in The Oval mindwarp

Aussie skipper Michael Clarke was lured into believing that what we witnessed at Edgbaston and Trent Bridge would continue in London, says Kevin Garside
Can Rafael Benitez get the best out of Gareth Bale at Real Madrid?

Can Benitez get the best out of Bale?

Back at the club he watched as a boy, the pressure is on Benitez to find a winning blend from Real's multiple talents. As La Liga begins, Pete Jenson asks if it will be enough to stop Barcelona
Athletics World Championships 2015: Beijing witnesses new stage in the Jessica Ennis-Hill and Katarina Johnson-Thompson heptathlon rivalry

Beijing witnesses new stage in the Jess and Kat rivalry

The last time the two British heptathletes competed, Ennis-Hill was on the way to Olympic gold and Johnson-Thompson was just a promising teenager. But a lot has happened in the following three years
Jeremy Corbyn: Joining a shrewd operator desperate for power as he visits the North East

Jeremy Corbyn interview: A shrewd operator desperate for power

His radical anti-austerity agenda has caught the imagination of the left and politically disaffected and set a staid Labour leadership election alight
Isis executes Palmyra antiquities chief: Defender of ancient city's past was killed for protecting its future

Isis executes Palmyra antiquities chief

Robert Fisk on the defender of the ancient city's past who was killed for protecting its future