Michael McCarthy: So far BP has said the right words – but its actions will be measured now

BP's statement yesterday obeyed PR rule No.1 for a firm which, directly or not, has outraged the public: don't quibble

"We are responsible, not for the accident, but we are responsible for the oil and for dealing with it and cleaning [it] up," BP's chief executive Tony Hayward said yesterday. It will come as no comfort to the fishermen facing ruin from the slick, and no help at all to the wildlife facing a lingering death because of it, but BP may be getting its public relations strategy right. Or at least, not getting it wrong.

Mr Hayward's statement obeyed rule No.1 for a firm which, directly or not, has caused an event which has outraged the public: don't quibble.

BP had leased the rig from its Swiss owners, Transocean. Yesterday Mr Hayward placed responsibility for the spill firmly at Transocean's door, saying that its equipment caused the spill. Guy Cantwell, a Transocean spokesman, responded by saying: "We will await all the facts before drawing conclusions and we will not speculate."

BP has taken on the chin its own part in sorting out what may turn out to be the biggest oil disaster in history. But in truth, it has little choice. Were it to act otherwise, it would find American anger magnified a hundred-fold, as US patience with BP has worn thin after a series of industrial accents, such as the 2005 explosion at its Texas City refinery, and spills from its Alaska pipeline in 2006.

However, in accepting total responsibility for the clean-up, which could cost as much as $14bn (£9.2bn), BP has at least stopped digging in the hole in which it finds itself, and avoided the recent PR disasters of Toyota and Goldman Sachs. Last year Toyota played down the problem of potentially fatal faulty accelerators and declined to take responsibility for weeks, prompting a global tide of criticism. Goldman continued to pay staff huge bonuses despite receiving US state aid, and has been seen to be working against its own clients, but has appeared not to register the intense public resentment this is bringing down upon its head.

To satisfy its critics, BP will have to do more than just take responsibility. It will have to clean up the oil, quickly and with no expense spared, down to the last tarball in the last Louisiana tidal creek.

Independent Comment
blog comments powered by Disqus
Career Services

Day In a Page

Apple admits it has a human rights problem

Apple admits it has a human rights problem

After years of complaints and workers' suicides in China the technology giant faces up to the human cost of its gadgets
Peter Moore: 'I feel guilty I'm the only one alive'

Peter Moore interview

'I feel guilty I'm the only one alive'
Sellafield faces nuclear option as overspending threatens plant's future

Sellafield faces nuclear option

Overspending threatens plant's future
Israel blames Iran for embassy bomb attacks

Israel blames Iran for embassy bomb attacks

Tehran rejects Netanyahu's 'lies' after diplomats in India and Georgia targeted
Former manager enjoying Apoel crack at the big time

Tommy Cassidy interview

Former manager enjoying Apoel crack at the big time
James Lawton: Patience may not be a virtue this time, Roman – Andre Villas-Boas looks all at sea

James Lawton: AVB looks all at sea

Abramovich's visits to training reinforce the idea of a coach feeling pressure from above and below
The 10 Best sledges

The 10 Best sledges

Not all of them require snow...
Procrastination: Not now – I'm busy

Procrastination: Not now – I'm busy

Confronting the real reasons for puttting things off can help us beat it
Fun in the sunset years

Fun in the sunset years

A new movie follows retirees moving to India for low-cost care and a culture of respect for the elderly. For many Britons, it's already a reality
Picture preview: Lucian Freud drawings

Lucian Freud drawings

Picture preview
Silent revolution at the Baftas as the French take top awards

Silent revolution at the Baftas

The Artist wins in seven categories, with Meryl Streep the other big success story
Whitney Houston: The diva who had – and lost – it all

The diva who had – and lost – it all

Nick Hasted charts the highs and lows of Whitney Houston's life
How Picasso won over (some of) the British

How Picasso won over (some of) the British

Winston Churchill and Evelyn Waugh hated his work, but Picasso provided inspiration for a whole generation of UK artists
Topshop: A Decade Of Design

Topshop: A Decade Of Design

When London Fashion Week starts on Friday, Topshop will celebrate 10 years backing its brightest young stars
John Prescott: 'My wife thought I'd just retire, but I'm not a slippers man'

'My wife thought I'd just retire, but I'm not a slippers man'

At 73, John Prescott isn't mellowing. In fact he's taking a shot at becoming a police commissioner