Corporate branding is the burning issue

FEW management concepts attract as much attention today as branding, writes Roger Trapp. The march of Virgin, Marks & Spencer and - until recently - Nike is seen as evidence that branding has moved on.

Spending boom on the cards for the euro

Credit and debit cards will be the best way to spend the EU currency from next year, writes Juliana Ratner

Law Report: Computer offences could be extradition crimes

Re Allison; Regina v Bow Street Magistrates' Court, ex parte Allison; Queen's Bench Divisional Court (Lord Justice Kennedy and Mr Justice Blofeld) 13 May 1998

Cause Related Marketing: Discovery is credited to Amex

The Statue of Liberty Restoration Appeal Fund approached a number of New York-based corporations in 1984 to help raise the $5.4 million the renovation programme required. Here was a national monument in a desperate state of repair and it was, the fund-raisers argued, the civic duty of big business to help put that right. A plaque would mark those companies prepared to invest a few thousand or tens of thousands of dollars.

Cause Related Marketing: The name of the game is all in a good cause

Consumers are more than happy to buy a product linked to a charity, but the issue and the product have to complement each other. By Richard Cook

Golf: So just how good is Tiger Woods?

Golf was shaken by his Masters triumph a year ago, but less stirred by his displays in the following majors. As the Tiger prepares to defend his title in Augusta next week, Andy Farrell assesses his unusual talent

Personal Finance: Are we facing terminal failure?

Shops and banks are working against the clock to ensure tills don't reject credit cards because of the Millennium. Paul Slade reports.

The millennium bug is already with us

Mark Rowe reports on the problems experienced by holders of credit cards with an expiry date of 2000

Management: Satisfied workers make for good service

Hal Rosenbluth runs one of the biggest - and fastest-growing - travel businesses in the world. His secret? Putting the customer second. Roger Trapp reports.

Buoyant buyers point to a bumper Christmas despite interest rate rises

Christmas comes but once a year, and when it does we all spend more. Clifford German investigates exactly how much we spend, and what we spend it on.

Education: Management: Look to nature's example when making changes in the corporate world

You have no doubt heard of "the virtual organisation", where outsourcing is thought to be creating a world in which once-huge companies are reduced to their "cores". You may even be familiar with "the learning organisation", where knowledge of all kinds is supposedly vigorously managed, shared and leveraged. But prepare now for the arrival of "the agile corporation".

Hogg Robinson buys Kuoni business travel operations

Hogg Robinson, the business travel group, continued its international expansion yesterday when it paid pounds 300,000 for the business travel interests of continental travel company Kuoni. Hogg Robinson is taking over Kuoni's French and Italian operations, stepping up its rivalry with dominant player American Express.

Blame the bank, says Amex

Sorry. We try to make sure our customers receive the best service possible. We are extremely embarrassed by your experience and would like to remedy the situation as quickly as possible.

Why wasn't I told about what they sold as gold?

plastic problems

Credit card firms take evasive action over millennium fall-out

Credit and charge-card companies are playing it safe over the "millennium timebomb", by holding back from issuing cards that would expire after December 1999.
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