Corporate branding is the burning issue

FEW management concepts attract as much attention today as branding, writes Roger Trapp. The march of Virgin, Marks & Spencer and - until recently - Nike is seen as evidence that branding has moved on.

Spending boom on the cards for the euro

Credit and debit cards will be the best way to spend the EU currency from next year, writes Juliana Ratner

Law Report: Computer offences could be extradition crimes

Re Allison; Regina v Bow Street Magistrates' Court, ex parte Allison; Queen's Bench Divisional Court (Lord Justice Kennedy and Mr Justice Blofeld) 13 May 1998

Cause Related Marketing: Discovery is credited to Amex

The Statue of Liberty Restoration Appeal Fund approached a number of New York-based corporations in 1984 to help raise the $5.4 million the renovation programme required. Here was a national monument in a desperate state of repair and it was, the fund-raisers argued, the civic duty of big business to help put that right. A plaque would mark those companies prepared to invest a few thousand or tens of thousands of dollars.

Cause Related Marketing: The name of the game is all in a good cause

Consumers are more than happy to buy a product linked to a charity, but the issue and the product have to complement each other. By Richard Cook

Golf: So just how good is Tiger Woods?

Golf was shaken by his Masters triumph a year ago, but less stirred by his displays in the following majors. As the Tiger prepares to defend his title in Augusta next week, Andy Farrell assesses his unusual talent

Personal Finance: Are we facing terminal failure?

Shops and banks are working against the clock to ensure tills don't reject credit cards because of the Millennium. Paul Slade reports.

The millennium bug is already with us

Mark Rowe reports on the problems experienced by holders of credit cards with an expiry date of 2000

Management: Satisfied workers make for good service

Hal Rosenbluth runs one of the biggest - and fastest-growing - travel businesses in the world. His secret? Putting the customer second. Roger Trapp reports.

Buoyant buyers point to a bumper Christmas despite interest rate rises

Christmas comes but once a year, and when it does we all spend more. Clifford German investigates exactly how much we spend, and what we spend it on.

Education: Management: Look to nature's example when making changes in the corporate world

You have no doubt heard of "the virtual organisation", where outsourcing is thought to be creating a world in which once-huge companies are reduced to their "cores". You may even be familiar with "the learning organisation", where knowledge of all kinds is supposedly vigorously managed, shared and leveraged. But prepare now for the arrival of "the agile corporation".

Hogg Robinson buys Kuoni business travel operations

Hogg Robinson, the business travel group, continued its international expansion yesterday when it paid pounds 300,000 for the business travel interests of continental travel company Kuoni. Hogg Robinson is taking over Kuoni's French and Italian operations, stepping up its rivalry with dominant player American Express.

Blame the bank, says Amex

Sorry. We try to make sure our customers receive the best service possible. We are extremely embarrassed by your experience and would like to remedy the situation as quickly as possible.

Why wasn't I told about what they sold as gold?

plastic problems

Credit card firms take evasive action over millennium fall-out

Credit and charge-card companies are playing it safe over the "millennium timebomb", by holding back from issuing cards that would expire after December 1999.
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Romelu Lukaku puts pen to paper
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Unhappy days: Resistance spy turned Nobel prize winner Samuel Beckett
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Troy Baker and Ashley Johnson voice the show’s heroes
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Day In a Page

Burgundy, the River Rhone & Provence – MS Swiss Corona - seven nights from £999pp
Lake Maggiore, Orta and the Matterhorn – seven nights from £899pp
Sicily – seven nights from £939pp
Pompeii, Capri and the Bay of Naples - seven nights from £799pp
Istanbul Ephesus & Troy – six nights from £859pp
Mary Rose – two nights from £319pp
Save the tiger: The day America’s love of backyard tigers led to a horrific bloodbath

The day America’s love of backyard tigers led to a horrific bloodbath

With only six per cent of the US population of these amazing big cats held in zoos, the Zanesville incident in 2011 was inevitable
Samuel Beckett's biographer reveals secrets of the writer's time as a French Resistance spy

How Samuel Beckett became a French Resistance spy

As this year's Samuel Beckett festival opens in Enniskillen, James Knowlson, recalls how the Irish writer risked his life for liberty and narrowly escaped capture by the Gestapo
We will remember them: relatives still honour those who fought in the Great War

We will remember them

Relatives still honour those who fought in the Great War
Star Wars Episode VII is being shot on film - and now Kodak is launching a last-ditch bid to keep celluloid alive

Kodak's last-ditch bid to keep celluloid alive

Director J J Abrams and a few digital refuseniks shoot movies on film. Simon Usborne wonders what the fuss is about
Once stilted and melodramatic, Hollywood is giving acting in video games a makeover

Acting in video games gets a makeover

David Crookes meets two of the genre's most popular voices
Could our smartphones soon be diagnosing diseases via Health Kit and Google Fit?

Could smartphones soon be diagnosing diseases?

Health Kit and Google Fit have been described as "the beginning of a health revolution"
Ryanair has turned on the 'charm offensive' but can we learn to love the cut-price carrier again?

Can we learn to love Ryanair again?

Four recent travellers give their verdicts on the carrier's improved customer service
Billionaire founder of Spanx launches range of jeans that offers

Spanx launches range of jeans

The jeans come in two styles, multiple cuts and three washes and will go on sale in the UK in October
10 best over-ear headphones

Aural pleasure: 10 best over-ear headphones

Listen to your favourite tracks with this selection, offering everything from lambskin earmuffs to stainless steel
Commonwealth Games 2014: David Millar ready to serve up gold for his beloved Scotland in the end

Commonwealth Games

David Millar ready to serve up gold for his beloved Scotland in the end
UCI Mountain Bike World Cup 2014: Downhill all the way to the top for the Atherton siblings

UCI Mountain Bike World Cup

Downhill all the way to the top for the Atherton siblings
Save the tiger: The animals bred for bones on China’s tiger farms

The animals bred for bones on China’s tiger farms

The big cats kept in captivity to perform for paying audiences and then, when dead, their bodies used to fortify wine
A former custard factory, a Midlands bog and a Leeds cemetery all included in top 50 hidden spots in the UK

A former custard factory, a Midlands bog and a Leeds cemetery

Introducing the top 50 hidden spots in Britain
Ebola epidemic: Plagued by fear

Ebola epidemic: Plagued by fear

How a disease that has claimed fewer than 2,000 victims in its history has earned a place in the darkest corner of the public's imagination
Chris Pratt: From 'Parks and Recreation' to 'Guardians of the Galaxy'

From 'Parks and Recreation' to 'Guardians of the Galaxy'

He was homeless in Hawaii when he got his big break. Now the comic actor Chris Pratt is Hollywood's new favourite action star