The Telecoms giant has pledged to answer 80% of customer calls in UK call centres by the end of 2016
The £12.5bn takeover of mobile giant EE by BT was given final clearance by regulators on Friday but rivals immediately warned that the deal could lead to prices rising by as much as a quarter.
The Competition and Markets Authority has given its approval for the merger between BT and EE
The CMA took "extra time" to consider the deal following the ire of competitiors and customers
'Openreach delivers just half of what we request on time. That’s really bad,' says Vittorio Colao
Before 1 July, BT's "Call Happy" international service was billed at a rate of 2p a minute. The cost rose on 1 July to 11p
The decision is likely to draw ire from rival telecoms companies
It might be wise to check your mobile phone bill – there could well be an unexpected charge on it. At least that's what happened to Independent reader Dick Paybody.
BSkyB has signed a new five-year deal for exclusive rights to HBO shows including 'Game of Thrones', 'Girls'
The record-breaking connection was established between BT Tower (above) and an internet research campus in Suffolk
BT has recently cemented its position as the number one broadband provider, leaving rivals worried about their future
The introduction of opt-out filters by the four major ISPs has been controversial, with reports of legitimate content being blocked
BT has hit out at industry regulator Ofcom for imposing what it described as “unfair” rules on Britain’s biggest telecom company, claiming that they benefit rivals such as BSkyB and TalkTalk who gain wholesale access to its network at “artificially low prices”.
The filterting of adult content has been backed by Prime Minister David Cameron as a method to stop young children accessing pornography online
Major overhaul aims to make telephone call charges and dialling codes clearer
Liv Garfield, head of BT Openreach, will become only the fifth female CEO in the FTSE 100 when she takes over at Severn Water