If you don't apply for the deal separately at the time you agree to pay for 12 months in advance, you won't get the free offer
The service is supposed to be free those who pay for 12 months' line rental in advance
The Telecoms giant has pledged to answer 80% of customer calls in UK call centres by the end of 2016
The £12.5bn takeover of mobile giant EE by BT was given final clearance by regulators on Friday but rivals immediately warned that the deal could lead to prices rising by as much as a quarter.
The People's Champion
'Openreach delivers just half of what we request on time. That’s really bad,' says Vittorio Colao
Before 1 July, BT's "Call Happy" international service was billed at a rate of 2p a minute. The cost rose on 1 July to 11p
Since 2003 BT has used call centres in Bangalore and New Delhi
Shares jumped 3% after the company announced 2.5 million customers have signed up for BT Sport television
BSkyB has signed a new five-year deal for exclusive rights to HBO shows including 'Game of Thrones', 'Girls'
The record-breaking connection was established between BT Tower (above) and an internet research campus in Suffolk
Trying to resolve problems about broadband while on the telephone to someone in India is a common frustration for people in Britain
The 'sex education' blocking category also prevents access to information on abortion, pregnancy, STIs and contraception
BT has hit out at industry regulator Ofcom for imposing what it described as “unfair” rules on Britain’s biggest telecom company, claiming that they benefit rivals such as BSkyB and TalkTalk who gain wholesale access to its network at “artificially low prices”.
The filterting of adult content has been backed by Prime Minister David Cameron as a method to stop young children accessing pornography online