News

Hive Active Heating combines a smartphone app with a connected thermostat to let customers control their heating on the go

The hi-tech solution to soaring energy costs bills

New technology will help households slash their gas bills, reports Gary Jones

British Gas profits soar to record high of £742m

Centrica points to even faster growth in US and upstream arms

British Gas reveals record £742m profit

The UK's biggest energy supplier unveiled a record profit haul today just weeks after it hiked bills amid the coldest winter in 100 years.

Centrica in £2bn Qatar gas deal

British Gas parent Centrica today announced a £2 billion deal with Qatar for the supply of enough gas to meet the needs of around 2.5 million UK households.

Simon Read: Dodgy debt advisers will cash in on Coalition cutback of free help

Scrapping the Financial Inclusion Fund from March is one of the Coalition's most disastrous moves in its cutback campaign. People will need debt advice more than ever as the cutbacks bite, but official support will shrink when the money runs out next month.

Questions Of Cash: Refund for wrong gas bill was stuck in the pipeline

Q. I have a problem with British Gas that has been going on for nearly two years. I applied for a dual fuel deal with British Gas. The electricity transferred without a hitch, but when I was billed the charge for the gas used the meter reading from a neighbour's flat. Eventually I gave up trying to switch the gas and stayed with my original supplier, Scottish & Southern. I repeatedly tried to get BG to recognise the situation, but it ignored my phone calls and then I received demands from debt collectors. I referred the matter to the Ombudsman, but the mess continued. BG continued threatening recovery action and the Ombudsman awarded me £40. Eventually in September I was sent a letter admitting I was billed under the wrong meter and I was promised a payment of £208, for the overpayments made on the account, plus the £40 compensation. That cheque has still not arrived. RG, Plymouth.

Record gas emergencies

An "unprecedented" 152,000 gas emergencies were reported over Christmas and New Year, 50 per cent higher than expected due to the cold snap.

Consuming Issues: Go green if you want to spend less this year

Britons are among the worst polluters in the world. The UK was the eighth-largest emitter of carbon dioxide in 2007, pumping out 564 million tonnes, 9.3 tonnes per person. Meanwhile, 2011 promises to be a tough year financially, with rises in fuel duty, VAT, energy bills and probably interest rates. Not everyone will find these tips for going green and saving money practical, but you may be able to do one or two of them.

Fears for petrol prices as oil hits two-year high

Hard-pressed UK consumers look set to be hit by further increases in fuel costs in 2011 after the price of crude oil touched its highest level for more than two years on London's futures market yesterday.

Regulator orders pension review of energy firms

Unions angry over investigation into the amount customers are charged to fund workers' retirement

Energy prices 'may rise 25 per cent over 10 years'

Domestic energy prices could rise by as much as a quarter over the coming decade, the "big six" gas and electricity suppliers warned MPs yesterday.

Ofgem to investigate big rise in energy profits

A review has been launched into the prices charged by energy suppliers amid claims they are overcharging households.

Industry watchdog to probe energy giants

Britain's energy giants are to be investigated by the industry watchdog after it emerged that recent price hikes have seen suppliers' profit margins soar by 38%.

Electricity bills go up for 2.5m homes

The energy firm Scottish Power is raising gas and elecricity prices by an average of 2 per cent and 8.9 per cent respectively. The new charges, which will affect 2.5 million households, will take effect on 25 November, adding about £54 to the average annual dual-fuel energy bill.

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