News

Hive Active Heating combines a smartphone app with a connected thermostat to let customers control their heating on the go

Gas price fall sees BG slash fracking in US

BG Group is dramatically scaling back plans to employ the controversial practice of "fracking" for shale gas in the US.

Britain braced for snow chaos

Parts of Britain have been placed on amber alert today as the country lies in wait for widespread snow.

Jessica Ennis: 'There is something about Sheffield. It is very different. The people are so supportive. I'm very happy and settled there'

Olympic news you missed this week...

Four years after her dream of Olympic gold crashed down at the penultimate barrier in the 100m hurdles final in Beijing, LoLo Jones is back on the winning track. The 29-year-old American had surgery last August to fix a tethered spinal cord. Last Saturday, she won the 50m hurdles at the US Open Meeting in New York. "It's all been worth it," Jones said.

Gas and electricity charges start to fall at last

Four of the big six energy firms announced cuts in charges this week. If the others haven't followed by the time you read this, they will surely do so early next week.

Fourth supplier cuts its prices

Npower became the latest energy supplier to cut prices when it announced a 5 per cent decrease in gas tariffs yesterday.

Npower latest energy supplier to cut gas prices

Npower became the latest energy supplier to cut prices when it announced a 5 per cent fall in gas tariffs today.

British Gas, which serves nearly half of the UK's households, failed to re-open cases when customers indicated their complaint had not been resolved, Ofgem found

More power firms cut energy tariffs

British Gas cut bills for more than five million customers today by announcing an average 5% drop in its standard electricity tariff.

EDF announce plans to cut gas bills by 5%

One of the UK's major energy suppliers offered a glimmer of hope for cash-strapped households today by announcing a cut in tariffs.

Instant response: The utility company reacted speedily when told it had contravened the code of practice

Consumer rights: 'Why was my £1,000 electricity bill almost forty times the usual?'

Readers ask for help dealing with British Gas and on how to safely become an internet trader

British Gas pledges better bill transparency

'We haven't made it easy for customers in the past,' it admits
British Gas has promised to simplify energy tariffs

British Gas promises simpler bills

British Gas has promised to simplify energy tariffs and provide a more transparent billing system in a bid to regain the trust of its customers.

Business Diary: Is the CBI running scared?

It rather sounds as if the beasts of big business have been spooked by protesters such as the "Occupy" campaign. The instructions for journalists attending today's annual conference of the Confederation of British Industry are full of dire warnings about the strict security arrangements in place. Moreover, John Cridland, the CBI's director-general, is not even revealing who from the Government will address the conference, promising only that the keynote address will be made by a "senior UK politician".

Leading article: Whatever the weather, someone pays the price

There is a certain poetic justice in the news that the warmer weather is being blamed for losses that British Gas has made since April. Profits are down 54 per cent on last year. But the truth is that consumer revenge may be as responsible as divine retribution. The company's decision to hike its gas prices by 18 per cent, and its electricity by almost as much, has led to large numbers of customers switching to other suppliers.

Mild weather hits Centrica profit forecasts

Britain's mild start to the winter and the impact of bill hikes today forced British Gas owner Centrica to scale back its profit forecasts.

Npower fined £2m by energy regulator for poor customer service

Npower became the second "big six" energy provider to be fined for poor customer service this year, as Ofgem imposed a £2m penalty on the gas and electricity supplier.

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