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Hive Active Heating combines a smartphone app with a connected thermostat to let customers control their heating on the go

Energy supplier Npower has been fined £2 million by regulator Ofgem for mishandling customer complaints

Energy supplier Npower fined £2m by regulators

Energy supplier Npower has been fined £2 million by regulator Ofgem for mishandling customer complaints.

Energy pricing probe stepped up

Energy regulator Ofgem has stepped up its investigation into the big six energy suppliers by appointing a specialist team of accountants to investigate how they calculate their profits.

Energy firms rapped – but still no action on high prices

Gas and electricity suppliers were ordered to explain how they calculate bills by energy regulator Ofgem yesterday, as they came under increasing pressure from customers facing price hikes this week.

Ofgem tells suppliers to explain their bills

The energy regulator Ofgem has demanded that suppliers explain how they calculate bills amid allegations that customers have been overcharged following price rises.

Soaring energy bills hit home

Rising energy costs will hit home for millions of households tomorrow when Britain's biggest energy supplier hikes tariffs.

Npower to raise energy prices

Some 3.3 million Npower customers were today facing higher energy bills after the company became the latest utility provider to hike its prices.

British Gas calls a halt to doorstep selling

As British Gas calls it a day on doorstep selling, it becomes the second energy provider – after Scottish and Southern Energy – to stop hawking its products door to door.

British Gas suspends door-to-door sales calls

British Gas has signalled an end to doorstep selling after consumer groups claimed the practice puts pressure on people into switching to worse deals.

Nick Lezard: Who will ring the bell now to engage in pointless banter?

It is with great sadness that I learn of British Gas's decision to abandon its practice of trying to sell its gas to customers by sending people out to ring on their doorbells.

Simon Read: Having long-term share-price targets can quell the rush to sell

Should you start to panic when you see the Footsie fall below the 5000 mark? It's actually dipped below that level several times this week yet as recently as March it topped 6000. For anyone with investments in the stock market - and that includes just about everyone with a pension - it's worrying. Is it a crash? Will markets fall further?

British Gas to end doorstep selling

British Gas today signalled an end to doorstep selling after consumer groups claimed the practice puts pressure on people into switching to worse deals.

Npower and E.ON set to hike prices as cost of wholesale gas soars

Npower and E.ON are set to become the latest energy suppliers to announce price hikes this week, a rise prompted by the 30 per cent increase in the wholesale cost of gas, so far this year.

Centrica blames fuel efficiency for profit slide at British Gas

Centrica blamed warm weather, rising wholesale prices, bigger taxes and its customers' increasing energy efficiency as its British Gas subsidiary reported a 54 per cent dive in first-half profits.

Leading article: Energy market is not working in the interests of customers

Movements in the wholesale price of energy only get passed on to customers when they rise

Energy giant Centrica unveils £1.3 billion profits

Utility giant Centrica came under fire from consumer groups today after it unveiled £1.3 billion in half-year profits - including £270 million for its residential arm British Gas - just weeks after announcing a price hike.

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Louis Theroux's affable Englishman routine begins to wear thin

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Power dressing is back

But banish all thoughts of Eighties shoulderpads
Spanish stone-age cave paintings 'under threat' after being re-opened to the public

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Saudi airstrikes are fuelling the Gulf's fire

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