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Hive Active Heating combines a smartphone app with a connected thermostat to let customers control their heating on the go

British Gas fined £2.5m for failures

Centrica's British Gas has been fined £2.5m for failing to handle customer complaints correctly.

Stephen Foley: Ofgem makes an example of British Gas

Outlook Ofgem's latest £2.5m fine on British Gas, over failures in its customer complaints procedure, is "totally disproportionate", the company said yesterday. Too right it is. It should have been higher.

British Gas fined £2.5m by Ofgem over customer complaints

Energy giant British Gas has been fined £2.5 million by the energy watchdog for failing to deal with complaints correctly.

Being Modern: Call centres

"Hello. I wonder whether you could explain something on my bill..."

Solar panels: A bright spot in energy gloom

Home renewables are an attractive prospect, but as with any new industry you need to watch out for the cowboys. Chiara Cavaglieri reports

Energy price rises put a fifth of households in fuel poverty

A million extra households have been pushed into fuel poverty in the space of just a year as rising prices cripple family budgets.

Smart meters could open Pandora's box

Installations could allow salespeople with a history of mis-selling into homes, warn consumer groups

Roll-out of smart energy meters 'puts consumers at risk'

Which? warns that suppliers may use nationwide installation plan to mis-sell gas and electricity

Millions pushed into fuel poverty by energy hikes

british gas's price rises of 18 per cent for gas and 16 per cent for electricity, announced yesterday and coming into effect on 18 August, will push more families into fuel poverty, Consumer Focus has warned. "This price rise will send a shock wave across the country," its chief executive, Mike O'Connor, said.

British Gas to push thousands into fuel poverty with huge price hike

Nine million customers will see their gas bills rise by an average of 18 per cent next month, after British Gas announced massive increases in its energy prices.

British Gas hikes energy prices

Millions of households will see their utility bills break the £100 a month barrier after British Gas today announced price hikes of up to 24%.

Gas bill to rise by as much as £100

British Gas is reportedly planning to announce price rises of as much as 20 per cent, adding more than £100 to the typical monthly bill.

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It is believed that historically rising rates of alcohol consumption have contributed to the increase
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Critics say Kipling showed loathing for India's primitive villagers in The Jungle Book
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Playing to win: for Tanith Carey, pictured with Lily, right, and Clio, even simple games had to have an educational purpose
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Isis is an hour from Baghdad, the Iraq army has little chance against it, and air strikes won't help

Isis an hour away from Baghdad -

and with no sign of Iraq army being able to make a successful counter-attack
Turner Prize 2014 is frustratingly timid

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The exhibition nods to rich and potentially brilliant ideas, but steps back
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Early school hours mess with their biological clocks
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Hacked photos: the third wave

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Royal Ballet star Melissa Hamilton is about to tackle the role of Manon
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It’s reasonable to negotiate with the likes of Isis, so why don’t we do it and save lives?

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Air strikes alone will fail to stop Isis

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Talks between all touched by the crisis in Syria and Iraq can achieve as much as the Tornadoes, says Patrick Cockburn
Nadhim Zahawi: From a refugee on welfare to the heart of No 10

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The Tory MP speaks for the first time about the devastating effect of his father's bankruptcy
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The sexist abuse that haunts modern life is nothing new: women have been 'trolled' in art for 500 years
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Endangered communities photographed 'like Kate Moss'

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