Sport Jos Buttler of the Renegades bats during the Big Bash League match between the Melbourne Renegades and Brisbane Heat on 30 December 2013

The Big Bash has been a smash hit. If the plethora of staff and officials from the England and Wales Cricket Board who have been in and out of Australia at various times during the past three months have learned nothing from it, they have been wasting their time.

Questions of Cash: NatWest emerge with no credit in refund dispute

Q. I have been waiting for a refund from a company, LarkBay, that I bought goods from online in early January. I returned all four items and asked for a replacement for one of them, which I received two weeks later. I have since been unable to get hold of the company, which owes me £93. SE, by email.

New credit card promises exciting extras – but paying on plastic can be a costly mistake

The battle to encourage people to switch credit cards takes a new turn next week when Egg relaunches its premium plastic card with better rewards and benefits. The main attraction of the new Egg Money World MasterCard is 1 per cent cashback on all transactions. The main disadvantage is a hefty £1 a month charge for the privilege.

Britons find paradise in New Zealand

New Zealand has been described as a "paradise" by British expats who moved here for a warmer climate and cheaper cost of living.

England complete series victory

England completed a 2-0 NatWest Series win in style as West Indies were defeated by 58 runs at Edgbaston.

Pietersen will miss rest of Windies tour

There is, as though anybody could forget, a one-day series starting today. It involves England against West Indies and the first match of three will be played at Headingley.

Julian Knight: MoneySense makes no sense – banks are just in for the hard sell

Researchers at consumer group Which? have found that NatWest's heavily advertised MoneySense scheme – in which bank staff dispense personal-finance pearls of wisdom to open-mouthed consumers – is being used by staff to plug the company's products.

Simon Read: The mystery of repossession?

In Franz Kafka's 'The Trial', the character of Josef K gets arrested out of the blue. He is never told what his crime is or, indeed, given a chance to defend himself. Peter Addyman is not a fictional character, but found himself in a similar nightmare to Josef K last year.

Pandora: Gordon Brown gets the Ann Summers treatment

In what must be one of the most amusing stunts ever to have crossed Pandora's desk, Jacqueline Gold – the beguiling chief executive of the lingerie retailer Ann Summers – has purchased the Google- sponsored link for the term "Gordon Brown".

Questions of Cash: Gig tickets signed, sealed but never delivered

Q. In June last year, I bought two tickets for a Stevie Wonder concert at the O2 arena from a website, tickets4venues.com, paying £233 with a Lloyds Visa card. In August, I received an email from tickets4venues.com saying they were unable to fulfill the order. I am still waiting for a refund. I have sent six emails to the website chasing the refund, but without success. Lloyds has said it cannot refund me because I paid by debit card. EJ, London.

Spotlight: Barclays Golden ISA

It's been a depressing ISA season so far, but there is a glimmer of competition among savings rates with the launch of Barclay's Golden ISA. It pays 3.55 per cent gross, marginally better than NatWest's deal at 3.51 per cent. The account is available to new and existing customers for investments of between £1 and £3,600, and can be opened online, over the phone or in branch.

Osborne says Tories will end the 'money-for-nothing' society

Shadow Chancellor says it's time for some hard truths

Minister's £100,000 'pension link' to RBS

MPs want to question Lord Myners over his director's pension from NatWest

Bank employee who posted advice on websites is fired

He is the rarest of creatures: a decent, likeable banker. For more than two years Tim Keirman was the mystery guardian angel of the bank charges campaign. While still working for NatWest he helped thousands of customers get their money back by posting anonymous guidance on consumer forum websites, much to the chagrin of his employers. Last week, his identity was finally discovered by the bank. Its revenge was swift, and savage.

Questions of cash: 'Can I still claim for my Buy & Fly! miles?'

Q. I took out a Morgan Stanley credit card specifically because of its travel reward programme Buy & Fly! I accumulated enough miles for a return trip to the United States. But suddenly Buy & Fly! no longer existed and I was left with nothing. Barclaycard then wrote, saying it had taken over the Buy & Fly! Travel Awards programme and issued me with a Barclaycard Travel Rewards card. When I asked if it would credit my Buy & Fly! miles, it said this was being "considered". It assured me that for every £1 I spent, I would receive one mile on its new card. When I rang Barclaycard to check the position, I was rudely told it had decided not to credit me with the Buy & Fly! miles, and the travel rewards company taking over the new Barclaycard rewards scheme had gone into receivership. As a result, there was no longer a Travel Rewards card but a "Cash Back" card. This is offering 0.5 per cent on each pound spent! MN, London.

The man who lost £28bn of RBS cash

As head of RBS, Fred Goodwin was lauded, knighted and richly rewarded. Now he is being blamed for the biggest loss in British corporate history. Cahal Milmo reports
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