Sport Jos Buttler of the Renegades bats during the Big Bash League match between the Melbourne Renegades and Brisbane Heat on 30 December 2013

The Big Bash has been a smash hit. If the plethora of staff and officials from the England and Wales Cricket Board who have been in and out of Australia at various times during the past three months have learned nothing from it, they have been wasting their time.

Questions of Cash: NatWest emerge with no credit in refund dispute

Q. I have been waiting for a refund from a company, LarkBay, that I bought goods from online in early January. I returned all four items and asked for a replacement for one of them, which I received two weeks later. I have since been unable to get hold of the company, which owes me £93. SE, by email.

New credit card promises exciting extras – but paying on plastic can be a costly mistake

The battle to encourage people to switch credit cards takes a new turn next week when Egg relaunches its premium plastic card with better rewards and benefits. The main attraction of the new Egg Money World MasterCard is 1 per cent cashback on all transactions. The main disadvantage is a hefty £1 a month charge for the privilege.

Britons find paradise in New Zealand

New Zealand has been described as a "paradise" by British expats who moved here for a warmer climate and cheaper cost of living.

England complete series victory

England completed a 2-0 NatWest Series win in style as West Indies were defeated by 58 runs at Edgbaston.

Pietersen will miss rest of Windies tour

There is, as though anybody could forget, a one-day series starting today. It involves England against West Indies and the first match of three will be played at Headingley.

Julian Knight: MoneySense makes no sense – banks are just in for the hard sell

Researchers at consumer group Which? have found that NatWest's heavily advertised MoneySense scheme – in which bank staff dispense personal-finance pearls of wisdom to open-mouthed consumers – is being used by staff to plug the company's products.

Simon Read: The mystery of repossession?

In Franz Kafka's 'The Trial', the character of Josef K gets arrested out of the blue. He is never told what his crime is or, indeed, given a chance to defend himself. Peter Addyman is not a fictional character, but found himself in a similar nightmare to Josef K last year.

Pandora: Gordon Brown gets the Ann Summers treatment

In what must be one of the most amusing stunts ever to have crossed Pandora's desk, Jacqueline Gold – the beguiling chief executive of the lingerie retailer Ann Summers – has purchased the Google- sponsored link for the term "Gordon Brown".

Questions of Cash: Gig tickets signed, sealed but never delivered

Q. In June last year, I bought two tickets for a Stevie Wonder concert at the O2 arena from a website, tickets4venues.com, paying £233 with a Lloyds Visa card. In August, I received an email from tickets4venues.com saying they were unable to fulfill the order. I am still waiting for a refund. I have sent six emails to the website chasing the refund, but without success. Lloyds has said it cannot refund me because I paid by debit card. EJ, London.

Spotlight: Barclays Golden ISA

It's been a depressing ISA season so far, but there is a glimmer of competition among savings rates with the launch of Barclay's Golden ISA. It pays 3.55 per cent gross, marginally better than NatWest's deal at 3.51 per cent. The account is available to new and existing customers for investments of between £1 and £3,600, and can be opened online, over the phone or in branch.

Osborne says Tories will end the 'money-for-nothing' society

Shadow Chancellor says it's time for some hard truths

Minister's £100,000 'pension link' to RBS

MPs want to question Lord Myners over his director's pension from NatWest

Bank employee who posted advice on websites is fired

He is the rarest of creatures: a decent, likeable banker. For more than two years Tim Keirman was the mystery guardian angel of the bank charges campaign. While still working for NatWest he helped thousands of customers get their money back by posting anonymous guidance on consumer forum websites, much to the chagrin of his employers. Last week, his identity was finally discovered by the bank. Its revenge was swift, and savage.

Questions of cash: 'Can I still claim for my Buy & Fly! miles?'

Q. I took out a Morgan Stanley credit card specifically because of its travel reward programme Buy & Fly! I accumulated enough miles for a return trip to the United States. But suddenly Buy & Fly! no longer existed and I was left with nothing. Barclaycard then wrote, saying it had taken over the Buy & Fly! Travel Awards programme and issued me with a Barclaycard Travel Rewards card. When I asked if it would credit my Buy & Fly! miles, it said this was being "considered". It assured me that for every £1 I spent, I would receive one mile on its new card. When I rang Barclaycard to check the position, I was rudely told it had decided not to credit me with the Buy & Fly! miles, and the travel rewards company taking over the new Barclaycard rewards scheme had gone into receivership. As a result, there was no longer a Travel Rewards card but a "Cash Back" card. This is offering 0.5 per cent on each pound spent! MN, London.

The man who lost £28bn of RBS cash

As head of RBS, Fred Goodwin was lauded, knighted and richly rewarded. Now he is being blamed for the biggest loss in British corporate history. Cahal Milmo reports
Voices
voicesGood for Lana Del Rey for helping kill that myth, writes Grace Dent
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The Pipes and Drums of The Scottish Regiments perform during the Opening Ceremony for the Glasgow 2014 Commonwealth Games at Celtic Park on July 23, 2014 in Glasgow, Scotland.
Commonwealth GamesThe actor encouraged the one billion viewers of the event to donate to the children's charity
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Karen Dunbar performs
Entertainers showcase local wit, talent and irrepressible spirit
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Members of the Scotland deleagtion walk past during the opening ceremony of the 2014 Commonwealth Games at Celtic Park in Glasgow on July 23, 2014.
Arts and Entertainment
The Tour de France peloton rides over a bridge on the Grinton Moor, Yorkshire, earlier this month
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Very tasty: Vladimir Putin dining alone, perhaps sensibly
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Listen here: Apple EarPods offer an alternative
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Top guns: Cole advised the makers of Second World War film Fury, starring Brad Pitt
filmLt-Col Steven Cole is the man Hollywood calls when it wants to borrow a tank or check a uniform
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Day In a Page

Burgundy, the River Rhone & Provence – MS Swiss Corona - seven nights from £999pp
Lake Maggiore, Orta and the Matterhorn – seven nights from £899pp
Sicily – seven nights from £939pp
Pompeii, Capri and the Bay of Naples - seven nights from £799pp
Istanbul Ephesus & Troy – six nights from £859pp
Mary Rose – two nights from £319pp
Screwing your way to the top? Good for Lana Del Rey for helping kill that myth

Screwing your way to the top?

Good for Lana Del Rey for helping kill that myth, says Grace Dent
Will the young Britons fighting in Syria be allowed to return home and resume their lives?

Will Britons fighting in Syria be able to resume their lives?

Tony Blair's Terrorism Act 2006 has made it an offence to take part in military action abroad with a "political, ideological, religious or racial motive"
Beyoncé poses as Rosie the Riveter, the wartime poster girl who became a feminist pin-up

Beyoncé poses as Rosie the Riveter

The wartime poster girl became the ultimate American symbol of female empowerment
The quest to find the perfect pair of earphones: Are custom, 3D printed earbuds the solution?

The quest to find the perfect pair of earphones

Earphones don't fit properly, offer mediocre audio quality and can even be painful. So the quest to design the perfect pair is music to Seth Stevenson's ears
US Army's shooting star: Lt-Col Steven Cole is the man Hollywood calls when it wants to borrow a tank or check a military uniform

Meet the US Army's shooting star

Lt-Col Steven Cole is the man Hollywood calls when it wants to borrow a tank or check a military uniform
Climate change threatens to make the antarctic fur seal extinct

Take a good look while you can

How climate change could wipe out this seal
Should emergency hospital weddings be made easier for the terminally ill?

Farewell, my lovely

Should emergency hospital weddings be made easier?
Man Booker Prize 2014 longlist: Crowdfunded novel nominated for first time

Crowdfunded novel nominated for Booker Prize

Paul Kingsnorth's 'The Wake' is in contention for the prestigious award
Vladimir Putin employs a full-time food taster to ensure his meals aren't poisoned

Vladimir Putin employs a full-time food taster

John Walsh salutes those brave souls who have, throughout history, put their knives on the line
Tour de France effect brings Hollywood blockbusters to Yorkshire

Tour de France effect brings Hollywood blockbusters to Yorkshire

A $25m thriller starring Sam Worthington to be made in God's Own Country
Will The Minerva Project - the first 'elite' American university to be launched in a century - change the face of higher learning?

Will The Minerva Project change the face of higher learning?

The university has no lecture halls, no debating societies, no sports teams and no fraternities. Instead, the 33 students who have made the cut at Minerva, will travel the world and change the face of higher learning
The 10 best pedicure products

Feet treat: 10 best pedicure products

Bags packed and all prepped for holidays, but feet in a state? Get them flip-flop-ready with our pick of the items for a DIY treatment
Commonwealth Games 2014: Great Scots! Planes and pipers welcome in Glasgow's Games

Commonwealth Games 2014

Great Scots! Planes and pipers welcome in Glasgow's Games
Jack Pitt-Brooke: Manchester City and Patrick Vieira make the right stand on racism

Jack Pitt-Brooke

Manchester City and Patrick Vieira make the right stand on racism
How Terry Newton tragedy made iron men seek help to tackle their psychological demons

How Newton tragedy made iron men seek help to tackle their psychological demons

Over a hundred rugby league players have contacted clinic to deal with mental challenges of game