Sport Jos Buttler of the Renegades bats during the Big Bash League match between the Melbourne Renegades and Brisbane Heat on 30 December 2013

The Big Bash has been a smash hit. If the plethora of staff and officials from the England and Wales Cricket Board who have been in and out of Australia at various times during the past three months have learned nothing from it, they have been wasting their time.

Questions of Cash: NatWest emerge with no credit in refund dispute

Q. I have been waiting for a refund from a company, LarkBay, that I bought goods from online in early January. I returned all four items and asked for a replacement for one of them, which I received two weeks later. I have since been unable to get hold of the company, which owes me £93. SE, by email.

New credit card promises exciting extras – but paying on plastic can be a costly mistake

The battle to encourage people to switch credit cards takes a new turn next week when Egg relaunches its premium plastic card with better rewards and benefits. The main attraction of the new Egg Money World MasterCard is 1 per cent cashback on all transactions. The main disadvantage is a hefty £1 a month charge for the privilege.

Britons find paradise in New Zealand

New Zealand has been described as a "paradise" by British expats who moved here for a warmer climate and cheaper cost of living.

England complete series victory

England completed a 2-0 NatWest Series win in style as West Indies were defeated by 58 runs at Edgbaston.

Pietersen will miss rest of Windies tour

There is, as though anybody could forget, a one-day series starting today. It involves England against West Indies and the first match of three will be played at Headingley.

Julian Knight: MoneySense makes no sense – banks are just in for the hard sell

Researchers at consumer group Which? have found that NatWest's heavily advertised MoneySense scheme – in which bank staff dispense personal-finance pearls of wisdom to open-mouthed consumers – is being used by staff to plug the company's products.

Simon Read: The mystery of repossession?

In Franz Kafka's 'The Trial', the character of Josef K gets arrested out of the blue. He is never told what his crime is or, indeed, given a chance to defend himself. Peter Addyman is not a fictional character, but found himself in a similar nightmare to Josef K last year.

Pandora: Gordon Brown gets the Ann Summers treatment

In what must be one of the most amusing stunts ever to have crossed Pandora's desk, Jacqueline Gold – the beguiling chief executive of the lingerie retailer Ann Summers – has purchased the Google- sponsored link for the term "Gordon Brown".

Questions of Cash: Gig tickets signed, sealed but never delivered

Q. In June last year, I bought two tickets for a Stevie Wonder concert at the O2 arena from a website, tickets4venues.com, paying £233 with a Lloyds Visa card. In August, I received an email from tickets4venues.com saying they were unable to fulfill the order. I am still waiting for a refund. I have sent six emails to the website chasing the refund, but without success. Lloyds has said it cannot refund me because I paid by debit card. EJ, London.

Spotlight: Barclays Golden ISA

It's been a depressing ISA season so far, but there is a glimmer of competition among savings rates with the launch of Barclay's Golden ISA. It pays 3.55 per cent gross, marginally better than NatWest's deal at 3.51 per cent. The account is available to new and existing customers for investments of between £1 and £3,600, and can be opened online, over the phone or in branch.

Osborne says Tories will end the 'money-for-nothing' society

Shadow Chancellor says it's time for some hard truths

Minister's £100,000 'pension link' to RBS

MPs want to question Lord Myners over his director's pension from NatWest

Bank employee who posted advice on websites is fired

He is the rarest of creatures: a decent, likeable banker. For more than two years Tim Keirman was the mystery guardian angel of the bank charges campaign. While still working for NatWest he helped thousands of customers get their money back by posting anonymous guidance on consumer forum websites, much to the chagrin of his employers. Last week, his identity was finally discovered by the bank. Its revenge was swift, and savage.

Questions of cash: 'Can I still claim for my Buy & Fly! miles?'

Q. I took out a Morgan Stanley credit card specifically because of its travel reward programme Buy & Fly! I accumulated enough miles for a return trip to the United States. But suddenly Buy & Fly! no longer existed and I was left with nothing. Barclaycard then wrote, saying it had taken over the Buy & Fly! Travel Awards programme and issued me with a Barclaycard Travel Rewards card. When I asked if it would credit my Buy & Fly! miles, it said this was being "considered". It assured me that for every £1 I spent, I would receive one mile on its new card. When I rang Barclaycard to check the position, I was rudely told it had decided not to credit me with the Buy & Fly! miles, and the travel rewards company taking over the new Barclaycard rewards scheme had gone into receivership. As a result, there was no longer a Travel Rewards card but a "Cash Back" card. This is offering 0.5 per cent on each pound spent! MN, London.

The man who lost £28bn of RBS cash

As head of RBS, Fred Goodwin was lauded, knighted and richly rewarded. Now he is being blamed for the biggest loss in British corporate history. Cahal Milmo reports
Arts and Entertainment
The first film introduced Daniel Radcliffe to our screens, pictured here as he prepares to board the train to Hogwarts for the first time.
booksHow reading Harry Potter helps children grow up to be gay-friendly
Sport
Frank Lampard will pass Billy Wright and equal Bobby Charton’s caps tally of 106 caps against
sportFormer Chelsea midfielder in Etihad stopgap before New York contract
Arts and Entertainment
A scene from Aladdin is performed at the Tony Awards in New York in June
theatreBrit producer Lythgoe makes kids' musical comedy a Los Angeles hit
Sport
Usain Bolt of Jamaica smiles and shakes hands with a competitor after Jamaica won their first heat in the men's 4x100m relay
sport
Life and Style
A small bag of the drug Ecstasy
Health
News
news
News
i100
News
Netherlands' goalkeeper Tim Krul fails to make a save from Costa Rica's midfielder Celso Borges during a penalty shoot-out in the quarter-final between Netherlands and Costa Rica during the 2014 FIFA World Cup
newsGoalkeepers suffer from 'gambler’s fallacy' during shoot-outs
News
people
Arts and Entertainment
Standing the test of time: Michael J Fox and Christopher Lloyd in 'Back to the Future'
filmReview: A week late, Secret Cinema arrives as interactive screening goes Back to the Future
Career Services

Day In a Page

Burgundy, the River Rhone & Provence – MS Swiss Corona - seven nights from £999pp
Lake Maggiore, Orta and the Matterhorn – seven nights from £899pp
Sicily – seven nights from £939pp
Pompeii, Capri and the Bay of Naples - seven nights from £799pp
Istanbul Ephesus & Troy – six nights from £859pp
Mary Rose – two nights from £319pp
Dress the Gaza situation up all you like, but the truth hurts

Robert Fisk on Gaza conflict

Dress the situation up all you like, but the truth hurts
Save the tiger: Tiger, tiger burning less brightly as numbers plummet

Tiger, tiger burning less brightly

When William Blake wrote his famous poem there were probably more than 100,000 tigers in the wild. These days they probably number around 3,200
5 News's Andy Bell retraces his grandfather's steps on the First World War battlefields

In grandfather's footsteps

5 News's political editor Andy Bell only knows his grandfather from the compelling diary he kept during WWI. But when he returned to the killing fields where Edwin Vaughan suffered so much, his ancestor came to life
Lifestyle guru Martha Stewart reveals she has flying robot ... to take photos of her farm

Martha Stewart has flying robot

The lifestyle guru used the drone to get a bird's eye view her 153-acre farm in Bedford, New York
Former Labour minister Meg Hillier has demanded 'pootling lanes' for women cyclists

Do women cyclists need 'pootling lanes'?

Simon Usborne (who's more of a hurtler) explains why winning the space race is key to happy riding
A tale of two presidents: George W Bush downs his paintbrush to pen father’s life story

A tale of two presidents

George W Bush downs his paintbrush to pen father’s life story
Restaurateur Mitch Tonks has given the Great Western Pullman dining car a makeover

The dining car makes a comeback

Restaurateur Mitch Tonks has given the Great Western Pullman dining car a makeover
Gallery rage: How are institutions tackling the discomfort of overcrowding this summer?

Gallery rage

How are institutions tackling the discomfort of overcrowding this summer?
Louis van Gaal has £500,000 video surveillance system installed to monitor Manchester United players

Eye on the prize

Louis van Gaal has £500,000 video surveillance system installed to monitor Manchester United players
Women's rugby: Tamara Taylor adds fuel to the ire in quest to land World Cup

Women's rugby

Tamara Taylor adds fuel to the ire in quest to land World Cup
Save the tiger: The day America’s love of backyard tigers led to a horrific bloodbath

The day America’s love of backyard tigers led to a horrific bloodbath

With only six per cent of the US population of these amazing big cats held in zoos, the Zanesville incident in 2011 was inevitable
Samuel Beckett's biographer reveals secrets of the writer's time as a French Resistance spy

How Samuel Beckett became a French Resistance spy

As this year's Samuel Beckett festival opens in Enniskillen, James Knowlson, recalls how the Irish writer risked his life for liberty and narrowly escaped capture by the Gestapo
We will remember them: relatives still honour those who fought in the Great War

We will remember them

Relatives still honour those who fought in the Great War
Star Wars Episode VII is being shot on film - and now Kodak is launching a last-ditch bid to keep celluloid alive

Kodak's last-ditch bid to keep celluloid alive

Director J J Abrams and a few digital refuseniks shoot movies on film. Simon Usborne wonders what the fuss is about
Once stilted and melodramatic, Hollywood is giving acting in video games a makeover

Acting in video games gets a makeover

David Crookes meets two of the genre's most popular voices