Grace Dent My theory as to why UK productivity is so dismally low

Why is the chilli oil seasoning on this pizza delivery too hot? And how have they lost my blood results? And why has my ASOS delivery been left in a wheelie bin? And for God’s sake how many calls to the bank does it take to send out new authorisation PIN?

More headlines

Royal Dutch Shell issues shock profit warning

Shell dropped a bombshell on investors after warning that fourth quarter profit will be "significantly" lower than last year, blaming low production, high exploration costs and continuing problems with refining.