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We’ve all been there, wading through the endless phone menus, queues and scripted conversations

Millions paying over the odds to energy suppliers

Some gas and electricity suppliers are operating a two-tier pricing structure which leaves at least 13 million households paying more for energy than the cheapest deals on the market, research shows.

A shot in the dark: gas and electricity customers frazzled by overcooked bills

As if the soaring charges weren't enough, thousands of households are suffering as a result of massive miscalculations of their usage. Madeline Thomas reports

37 rescued from stricken vessels in storm

Rescuers braved terrifying storms to airlift 37 people to safety after two vessels ran aground off the British coast in horrendous conditions today.

Questions Of Cash: The danger of paying energy bills online

Q. In 2004, I switched energy suppliers from British Gas and Powergen to Scottish Power. For the first year, my monthly payments were £44. A year later, this was reassessed to £42.50 monthly. But in November, I received a statement showing that I owed £598.96 and my monthly payments would now be £121.50. This means that my annual bill has risen from £510 to £1,458. Yet throughout the last three years, I have e-mailed my meter readings when requested. AC, Ipswich

Energy suppliers 'are profiteering from poor people'

Energy companies have been accused of profiteering by charging vulnerable customers –who receive "discounts" on their bills – more than the wealthiercustomers.

Insulate yourself against rising energy prices

The bad news is that tariffs will rise. The good is that you can fight back, says Kate Hughes

The Lord's missionaries spread the word - fun

First shoots show of £50m scheme to replant the game in state schools

You don't have to feel the chill in your energy bills

Some suppliers are hiking gas and electricity prices, but households can slash their costs by switching

British Energy worth up to £1.8bn when shares re-list

British Energy shares are set to be re-listed on Monday in a move likely to value the nuclear power generator at up to £1.8bn - some 56 times more than it was worth when trading was suspended last autumn.

Buy now - but don't claim for a refund later

Scottish Power may still pay out for its extended 'cashback' guarantees, says Paul Gosling

Thus stung by 21% markdown in shares

Thus, the telecoms group spun out of Scottish Power, was left stunned yesterday by a 21 per cent slump in its share price after the company's trading update at its annual meeting.

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