We’ve all been there, wading through the endless phone menus, queues and scripted conversations

Millions paying over the odds to energy suppliers

Some gas and electricity suppliers are operating a two-tier pricing structure which leaves at least 13 million households paying more for energy than the cheapest deals on the market, research shows.

A shot in the dark: gas and electricity customers frazzled by overcooked bills

As if the soaring charges weren't enough, thousands of households are suffering as a result of massive miscalculations of their usage. Madeline Thomas reports

37 rescued from stricken vessels in storm

Rescuers braved terrifying storms to airlift 37 people to safety after two vessels ran aground off the British coast in horrendous conditions today.

Questions Of Cash: The danger of paying energy bills online

Q. In 2004, I switched energy suppliers from British Gas and Powergen to Scottish Power. For the first year, my monthly payments were £44. A year later, this was reassessed to £42.50 monthly. But in November, I received a statement showing that I owed £598.96 and my monthly payments would now be £121.50. This means that my annual bill has risen from £510 to £1,458. Yet throughout the last three years, I have e-mailed my meter readings when requested. AC, Ipswich

Energy suppliers 'are profiteering from poor people'

Energy companies have been accused of profiteering by charging vulnerable customers –who receive "discounts" on their bills – more than the wealthiercustomers.

Insulate yourself against rising energy prices

The bad news is that tariffs will rise. The good is that you can fight back, says Kate Hughes

The Lord's missionaries spread the word - fun

First shoots show of £50m scheme to replant the game in state schools

You don't have to feel the chill in your energy bills

Some suppliers are hiking gas and electricity prices, but households can slash their costs by switching

British Energy worth up to £1.8bn when shares re-list

British Energy shares are set to be re-listed on Monday in a move likely to value the nuclear power generator at up to £1.8bn - some 56 times more than it was worth when trading was suspended last autumn.

Buy now - but don't claim for a refund later

Scottish Power may still pay out for its extended 'cashback' guarantees, says Paul Gosling

Thus stung by 21% markdown in shares

Thus, the telecoms group spun out of Scottish Power, was left stunned yesterday by a 21 per cent slump in its share price after the company's trading update at its annual meeting.

'Irritatingly Disneyfied': fashion vlogger Zoella


Stephanie first after her public appearance as a woman at Rad Fest 2014

Arts and Entertainment
Laura Wood, winner of the Montegrappa Scholastic Prize for New Children’s Writing

Children's bookseller wins The Independent's new author search

Bryan Cranston as Walter White, in the acclaimed series 'Breaking Bad'
There have been various incidents of social media users inadvertently flouting the law

footballChelsea 6 Maribor 0: Blues warm up for Premier League showdown with stroll in Champions League
Life and Style

Board creates magnetic field to achieve lift

Renee Zellweger as Bridget Jones
Life and Style
Stack ‘em high?: quantity doesn’t always trump quality, as Friends of the Earth can testify
techThe proliferation of online petitions allows us to register our protests at the touch of a button. But do they change anything?
Career Services

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Berlin, Dresden, Meissen & Colditz
Prices correct as of 17 October 2014
Indiana serial killer? Man arrested for murdering teenage prostitute confesses to six other murders - and police fear there could be many more

A new American serial killer?

Police fear man arrested for murder of teen prostitute could be responsible for killing spree dating back 20 years
Sweetie, the fake 10-year-old girl designed to catch online predators, claims her first scalp

Sting to trap paedophiles may not carry weight in UK courts

Computer image of ‘Sweetie’ represented entrapment, experts say
Fukushima nuclear crisis: Evacuees still stuck in cramped emergency housing three years on - and may never return home

Return to Fukushima – a land they will never call home again

Evacuees still stuck in cramped emergency housing three years on from nuclear disaster
Online petitions: Sign here to change the world

Want to change the world? Just sign here

The proliferation of online petitions allows us to register our protests at the touch of a button. But do they change anything?
Ed Sheeran hits back after being labelled too boring to headline festivals

'You need me, I don’t need you'

Ed Sheeran hits back after being labelled too boring to headline festivals
How to Get Away with Murder: Shonda Rhimes reinvents the legal drama

How to Get Away with Murder

Shonda Rhimes reinvents the legal drama
A cup of tea is every worker's right

Hard to swallow

Three hospitals in Leicester have banned their staff from drinking tea and coffee in public areas. Christopher Hirst explains why he thinks that a cuppa is every worker's right
Which animals are nearly extinct?

Which animals are nearly extinct?

Conservationists in Kenya are in mourning after the death of a white northern rhino, which has left the species with a single male. These are the other species on the brink
12 best children's shoes

Perfect for leaf-kicking: 12 best children's shoes

Find footwear perfect to keep kids' feet protected this autumn
Comment: David Moyes' show of sensitivity thrown back in his face by former Manchester United manager Sir Alex Ferguson

Moyes’ show of sensitivity thrown back in his face... by Ferguson

Manchester United legend tramples on successor who resisted criticising his inheritance
Two super-sized ships have cruised into British waters, but how big can these behemoths get?

Super-sized ships: How big can they get?

Two of the largest vessels in the world cruised into UK waters last week
British doctors on brink of 'cure' for paralysis with spinal cord treatment

British doctors on brink of cure for paralysis

Sufferers can now be offered the possibility of cure thanks to a revolutionary implant of regenerative cells
Let's talk about loss

We need to talk about loss

Secrecy and silence surround stillbirth
Will there be an all-female mission to Mars?

Will there be an all-female mission to Mars?

Women may be better suited to space travel than men are