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We’ve all been there, wading through the endless phone menus, queues and scripted conversations

Electricity prices are set to fall

Ofgem to crackdown on Big Six energy suppliers in bid to cut electricity prices

Electricity prices are set to fall after the energy regulator pledged to “break the stranglehold” of the Big Six energy suppliers.

Five Questions About: Energy tariffs

Simon Read

Five Questions About: Lying energy firms

Who's been caught lying this week? One of the 'big six', I presume?

Best buy energy tariffs can drift so much customers end up paying too much

The energy company that’s leading the way in guaranteeing a fair tariff

How much is a price promise worth? That obviously depends on what the promise says. In the home energy market, there have been plenty of false promises from suppliers seemingly focused only on squeezing extra profits out of hard-up people.

Customers slate Npower as worst energy supplier for second year in a row

Npower has been rated the worst power supplier in Britain for the second year in a row.

G4S seals British Gas meters deal

G4S, the outsourcing group at the centre of last year's Olympic security fiasco, has won a meter-reading contract with British Gas worth £150m.

British Gas hikes prices as Centrica profit soars

Around 8.5 million households are to be hit with a 6% rise in their energy bills today as British Gas becomes the latest utility giant to hike its tariffs.

Government's fuel handout scheme aimed to help those in fuel poverty 'failing' due to lack of awareness

A government scheme aimed to help those in fuel poverty is failing, a charity warns today.

The energy watchdog said today that it had launched an investigation into a 'potentially misleading' offer by Scottish Power

Scottish Power becomes fourth major firm to announce rate hikes, leaving 2.3 million extra households facing higher energy bills

Around 2.3 million more households were told they face higher energy bills today when Scottish Power became the fourth major firm to announce rate hikes with winter just around the corner.

British Gas and Npower to raise prices fuelling fears of a 'long, cold winter' for more households

Both companies blamed rising costs largely outside their control

New energy deals spark autumn price war

With energy price hikes on the cards, the battle to find the best gas and electricity rates is hotting up.

New customers call free – loyal ones forced to pay

Banks, insurers and energy providers are forcing their customers to use expensive phone lines to contact them. But new customers can call for free, a new report from Which? has revealed this week.

Crisis triggers talk of big sell-offs of UK arms

The crisis in Spain is by no means limited to its banks, as its vast power corporation Iberdrola, owner of Scottish Power, made clear yesterday.

'Big Six' energy firms agree to tell customers if they're overpaying

The Big Six energy firms have agreed to tell customers if they’re overpaying for home energy and show them how to switch to a better deal.

Four million homes in debt to energy giants

Ofgem to launch new mis-selling investigation into E.on as figures show sharp rise in fuel poverty
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There will be a chance to bid for a rare example of the SAS Diary, collated by a former member of the regiment in the aftermath of World War II but only published – in a limited run of just 5,000 – in 2011
charity appealTime is running out to secure your favourite lot as our auction closes at 2pm today
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Elton John and David Furnish exchange marriage vows
peopleSinger posts pictures of nuptials throughout the day
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File: James Woods attends the 52nd New York Film Festival at Walter Reade Theater on September 27, 2014
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Sport
Martin Skrtel heads in the dramatic equaliser
SPORTLiverpool vs Arsenal match report: Bandaged Martin Skrtel heads home in the 97th-minute
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Billie Whitelaw was best known for her close collaboration with playwright Samuel Beckett, here performing in a Beckett Trilogy at The Riverside Studios, Hammersmith
people'Omen' star was best known for stage work with Samuel Beckett
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Mark Wright has won The Apprentice 2014
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Darrell Banks’s ‘Open The Door To Your Heart’
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Detective Tam Bui works for the Toronto Police force
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Burgundy, the River Rhone & Provence – Five-star MS Swiss Corona 7 nights from £999pp
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Prices correct as of 19 December 2014
Surrounded by high-rise flats is a little house filled with Lebanon’s history - clocks, rifles, frogmen’s uniforms and colonial helmets

Clocks, rifles, swords, frogmen’s uniforms

Surrounded by high-rise flats is a little house filled with Lebanon’s history
Return to Gaza: Four months on, the wounds left by Israel's bombardment have not yet healed

Four months after the bombardment, Gaza’s wounds are yet to heal

Kim Sengupta is reunited with a man whose plight mirrors the suffering of the Palestinian people
Gastric surgery: Is it really the answer to the UK's obesity epidemic?

Is gastric surgery really the answer to the UK's obesity epidemic?

Critics argue that it’s crazy to operate on healthy people just to stop them eating
Homeless Veterans appeal: Christmas charity auction Part 2 - now LIVE

Homeless Veterans appeal: Christmas charity auction

Bid on original art, or trips of a lifetime to Africa or the 'Corrie' set, and help Homeless Veterans
Pantomime rings the changes to welcome autistic theatre-goers

Autism-friendly theatre

Pantomime leads the pack in quest to welcome all
The week Hollywood got scared and had to grow up a bit

The week Hollywood got scared and had to grow up a bit

Sony suffered a chorus of disapproval after it withdrew 'The Interview', but it's not too late for it to take a stand, says Joan Smith
From Widow Twankey to Mother Goose, how do the men who play panto dames get themselves ready for the performance of a lifetime?

Panto dames: before and after

From Widow Twankey to Mother Goose, how do the men who play panto dames get themselves ready for the performance of a lifetime?
Thirties murder mystery novel is surprise runaway Christmas hit

Thirties murder mystery novel is surprise runaway Christmas hit

Booksellers say readers are turning away from dark modern thrillers and back to the golden age of crime writing
Anne-Marie Huby: 'Charities deserve the best,' says founder of JustGiving

Anne-Marie Huby: 'Charities deserve the best'

Ten million of us have used the JustGiving website to donate to good causes. Its co-founder says that being dynamic is as important as being kind
The botanist who hunts for giant trees at Kew Gardens

The man who hunts giants

A Kew Gardens botanist has found 25 new large tree species - and he's sure there are more out there
The 12 ways of Christmas: Spare a thought for those who will be working to keep others safe during the festive season

The 12 ways of Christmas

We speak to a dozen people who will be working to keep others safe, happy and healthy over the holidays
Birdwatching men have a lot in common with their feathered friends, new study shows

The male exhibits strange behaviour

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Diaries of Evelyn Waugh, Virginia Woolf and Noël Coward reveal how they coped with the December blues

Famous diaries: Christmas week in history

Noël Coward parties into the night, Alan Clark bemoans the cost of servants, Evelyn Waugh ponders his drinking…
From noble to narky, the fall of the open letter

From noble to narky, the fall of the open letter

The great tradition of St Paul and Zola reached its nadir with a hungry worker's rant to Russell Brand, says DJ Taylor
A Christmas ghost story by Alison Moore: A prodigal daughter has a breakthrough

A Christmas ghost story by Alison Moore

The story was published earlier this month in 'Poor Souls' Light: Seven Curious Tales'