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We’ve all been there, wading through the endless phone menus, queues and scripted conversations

British Gas suspends door-to-door sales calls

British Gas has signalled an end to doorstep selling after consumer groups claimed the practice puts pressure on people into switching to worse deals.

British Gas to end doorstep selling

British Gas today signalled an end to doorstep selling after consumer groups claimed the practice puts pressure on people into switching to worse deals.

The Business On... David Nish, Chief executive, Standard Life

All together now, "O Canadaaa..."

E.ON fuels consumer outrage with higher bills

E.ON became the fourth of the "big six" energy giants to put up its prices yesterday, adding to consumer outrage over spiralling household bills.

British Gas fined £2.5m by Ofgem over customer complaints

Energy giant British Gas has been fined £2.5 million by the energy watchdog for failing to deal with complaints correctly.

MPs criticise energy firms for pushy doorstep-sales tactics

Energy companies are using "Del Boy" doorstep-sales techniques to pressurise consumers to switch their gas or electricity provider, with some door-to-door salesmen earning more than half of their pay through commission, according to MPs.

Higher bills for millions of Britons

Millions of people face higher energy bills from September after Scottish and Southern Energy followed Scottish Power and British Gas in raising prices.

Scottish and Southern Energy raising price

Millions of customers of Scottish and Southern Energy face higher bills from September after the group became the third of the major suppliers to raise prices.

Solar panels: A bright spot in energy gloom

Home renewables are an attractive prospect, but as with any new industry you need to watch out for the cowboys. Chiara Cavaglieri reports

Simon Read: Rising poverty worries means advice is crucial

Poverty appears to be getting closer to becoming the norm rather than afflicting just the edges of society. Despite the headline rate of inflation falling to 4.2 per cent this month, the price of essentials – such as gas and electricity – continues to soar, forcing more families than ever into financial hardship.

Energy price rises put a fifth of households in fuel poverty

A million extra households have been pushed into fuel poverty in the space of just a year as rising prices cripple family budgets.

Inflation down as prices are cut

Inflation unexpectedly fell last month as retailers cut prices in response to the tightening squeeze on household incomes, figures revealed today.

Smart meters could open Pandora's box

Installations could allow salespeople with a history of mis-selling into homes, warn consumer groups

British Gas to push thousands into fuel poverty with huge price hike

Nine million customers will see their gas bills rise by an average of 18 per cent next month, after British Gas announced massive increases in its energy prices.

Millions pushed into fuel poverty by energy hikes

british gas's price rises of 18 per cent for gas and 16 per cent for electricity, announced yesterday and coming into effect on 18 August, will push more families into fuel poverty, Consumer Focus has warned. "This price rise will send a shock wave across the country," its chief executive, Mike O'Connor, said.

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