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We’ve all been there, wading through the endless phone menus, queues and scripted conversations

British Gas suspends door-to-door sales calls

British Gas has signalled an end to doorstep selling after consumer groups claimed the practice puts pressure on people into switching to worse deals.

British Gas to end doorstep selling

British Gas today signalled an end to doorstep selling after consumer groups claimed the practice puts pressure on people into switching to worse deals.

The Business On... David Nish, Chief executive, Standard Life

All together now, "O Canadaaa..."

E.ON fuels consumer outrage with higher bills

E.ON became the fourth of the "big six" energy giants to put up its prices yesterday, adding to consumer outrage over spiralling household bills.

British Gas fined £2.5m by Ofgem over customer complaints

Energy giant British Gas has been fined £2.5 million by the energy watchdog for failing to deal with complaints correctly.

MPs criticise energy firms for pushy doorstep-sales tactics

Energy companies are using "Del Boy" doorstep-sales techniques to pressurise consumers to switch their gas or electricity provider, with some door-to-door salesmen earning more than half of their pay through commission, according to MPs.

Higher bills for millions of Britons

Millions of people face higher energy bills from September after Scottish and Southern Energy followed Scottish Power and British Gas in raising prices.

Scottish and Southern Energy raising price

Millions of customers of Scottish and Southern Energy face higher bills from September after the group became the third of the major suppliers to raise prices.

Solar panels: A bright spot in energy gloom

Home renewables are an attractive prospect, but as with any new industry you need to watch out for the cowboys. Chiara Cavaglieri reports

Simon Read: Rising poverty worries means advice is crucial

Poverty appears to be getting closer to becoming the norm rather than afflicting just the edges of society. Despite the headline rate of inflation falling to 4.2 per cent this month, the price of essentials – such as gas and electricity – continues to soar, forcing more families than ever into financial hardship.

Energy price rises put a fifth of households in fuel poverty

A million extra households have been pushed into fuel poverty in the space of just a year as rising prices cripple family budgets.

Inflation down as prices are cut

Inflation unexpectedly fell last month as retailers cut prices in response to the tightening squeeze on household incomes, figures revealed today.

Smart meters could open Pandora's box

Installations could allow salespeople with a history of mis-selling into homes, warn consumer groups

British Gas to push thousands into fuel poverty with huge price hike

Nine million customers will see their gas bills rise by an average of 18 per cent next month, after British Gas announced massive increases in its energy prices.

Millions pushed into fuel poverty by energy hikes

british gas's price rises of 18 per cent for gas and 16 per cent for electricity, announced yesterday and coming into effect on 18 August, will push more families into fuel poverty, Consumer Focus has warned. "This price rise will send a shock wave across the country," its chief executive, Mike O'Connor, said.

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Independent Travel
Pompeii, Capri & the Bay of Naples
Seven Cities of Italy
Burgundy, the River Rhone & Provence
Prague, Budapest and Vienna
Lake Garda
3.	Provence 6 nights B&B by train from £599pp
Prices correct as of 20 February 2015
War with Isis: Iraq's government fights to win back Tikrit from militants - but then what?

Baghdad fights to win back Tikrit from Isis – but then what?

Patrick Cockburn reports from Kirkuk on a conflict which sectarianism has made intractable
Living with Alzheimer's: What is it really like to be diagnosed with early-onset dementia?

What is it like to live with Alzheimer's?

Depicting early-onset Alzheimer's, the film 'Still Alice' had a profound effect on Joy Watson, who lives with the illness. She tells Kate Hilpern how she's coped with the diagnosis
The Internet of Things: Meet the British salesman who gave real-world items a virtual life

Setting in motion the Internet of Things

British salesman Kevin Ashton gave real-world items a virtual life
Election 2015: Latest polling reveals Tories and Labour on course to win the same number of seats - with the SNP holding the balance of power

Election 2015: A dead heat between Mr Bean and Dick Dastardly!

Lord Ashcroft reveals latest polling – and which character voters associate with each leader
Audiences queue up for 'true stories told live' as cult competition The Moth goes global

Cult competition The Moth goes global

The non-profit 'slam storytelling' competition was founded in 1997 by the novelist George Dawes Green and has seen Malcolm Gladwell, Salman Rushdie and Molly Ringwald all take their turn at the mic
Pakistani women come out fighting: A hard-hitting play focuses on female Muslim boxers

Pakistani women come out fighting

Hard-hitting new play 'No Guts, No Heart, No Glory' focuses on female Muslim boxers
Leonora Carrington transcended her stolid background to become an avant garde star

Surreal deal: Leonora Carrington

The artist transcended her stolid background to become an avant garde star
LGBT History Month: Pupils discuss topics from Sappho to same-sex marriage

Education: LGBT History Month

Pupils have been discussing topics from Sappho to same-sex marriage
11 best gel eyeliners

Go bold this season: 11 best gel eyeliners

Use an ink pot eyeliner to go bold on the eyes with this season's feline flicked winged liner
Cricket World Cup 2015: Tournament runs riot to make the event more hit than miss...

Cricket World Cup runs riot to make the event more hit than miss...

The tournament has reached its halfway mark and scores of 300 and amazing catches abound. One thing never changes, though – everyone loves beating England
Katarina Johnson-Thompson: Heptathlete ready to jump at first major title

Katarina Johnson-Thompson: Ready to jump at first major title

After her 2014 was ruined by injury, 21-year-old Briton is leading pentathlete going into this week’s European Indoors. Now she intends to turn form into gold
Syrian conflict is the world's first 'climate change war', say scientists, but it won't be the last one

Climate change key in Syrian conflict

And it will trigger more war in future
How I outwitted the Gestapo

How I outwitted the Gestapo

My life as a Jew in wartime Berlin
The nation's favourite animal revealed

The nation's favourite animal revealed

Women like cuddly creatures whilst men like creepy-crawlies
Is this the way to get young people to vote?

Getting young people to vote

From #VOTESELFISH to Bite the Ballot