We’ve all been there, wading through the endless phone menus, queues and scripted conversations
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Saturday 18 December 2010
You probably have your own nomination for Britain's worst company, BP or Santander perhaps, but my money is on npower. Although most big energy firms combine high prices with poor service, npower has distinguished itself by putting in an outstandingly bad performance over the past few years.
Saturday 27 November 2010
A review has been launched into the prices charged by energy suppliers amid claims they are overcharging households.
Friday 26 November 2010
Britain's energy giants are to be investigated by the industry watchdog after it emerged that recent price hikes have seen suppliers' profit margins soar by 38%.
Saturday 20 November 2010
The energy firm Scottish Power is raising gas and elecricity prices by an average of 2 per cent and 8.9 per cent respectively. The new charges, which will affect 2.5 million households, will take effect on 25 November, adding about £54 to the average annual dual-fuel energy bill.
Thursday 21 October 2010
Major programmes and projects to tackle climate change under the remit of the Department of Energy and Climate Change (DECC) were left largely untouched.
Thursday 30 September 2010
Gas and electricity suppliers should be required to give 30 days' warning before putting up prices, the UK energy watchdog said today.
Wednesday 29 September 2010
Like it or not the nights are drawing in and winter is on the way. After last year's big freeze many homeowners will be dreading the likely cost of heating their homes this winter, particularly as some providers have started to edge up the cost of gas and electricity. The not-for-profit organisation Home Heat Helpline says 44 per cent of British households are worried about their winter gas and electricity bills. No wonder, with average bills topping the £1,000-a-year mark for the first time.
Wednesday 18 August 2010
The Coalition Government has shelved plans for an independent inquiry into the £25bn-a-year energy industry amid accusations of profiteering on electricity and gas.
Saturday 15 May 2010
Q. I came to the end of a three-year fixed price contract for electricity with EDF on 31 March. I decided to transfer to Scottish Power, which was cheaper. I asked Scottish Power to take over the account from 1 April 2010. But EDF wrote on 18 March stating the transfer was refused because Scottish Power had requested to take my supply before the end of contract period. It appears that because I did not write to EDF 30 days before end of contract to authorise the transfer to Scottish Power they would not allow the transfer and I am now contracted to EDF for another 12 months at their higher prices, unless I pay a £500 termination fee. Scottish Power says it is happy to proceed with the transfer. I am livid. PS, by email.
Monday 03 May 2010
Lobbying by Britain looks set to have secured a key concession in EU plans to cut power station emissions due to be voted through the European Parliament this week.
Saturday 17 April 2010
Energy is boring, isn't it? And when topics are dull, people tend to pay less interest and consequently, the opportunity arises for firms to offer them poor value or even to rip them off. Put simply, generally householders show little interest in energy and, so generally, receive poor service and high prices.
Saturday 13 March 2010
With unemployment still high, it's a wonder more people don't take advantage of the excellent opportunities in online fraud. Why not start a website, advertise fictitious goods and watch the pounds roll in without getting off the sofa; or send out serious "phishing" emails asking for bank details? Ideally, swindlers should be domiciled abroad, where the chance of being caught by the virtual arm of the law is as remote as the physical connection between buyer and seller.
Wednesday 10 March 2010
Tuesday 09 March 2010
Energy firm npower today became the fourth major UK provider to cut gas prices as it announced a reduction of up to 7% in standard bills.
Saturday 09 January 2010
Sustained immigration has not harmed Britons' employment, say government advisers
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