News

We’ve all been there, wading through the endless phone menus, queues and scripted conversations

Consuming issues: Npower gets my vote for worst company in UK

You probably have your own nomination for Britain's worst company, BP or Santander perhaps, but my money is on npower. Although most big energy firms combine high prices with poor service, npower has distinguished itself by putting in an outstandingly bad performance over the past few years.

Ofgem to investigate big rise in energy profits

A review has been launched into the prices charged by energy suppliers amid claims they are overcharging households.

Industry watchdog to probe energy giants

Britain's energy giants are to be investigated by the industry watchdog after it emerged that recent price hikes have seen suppliers' profit margins soar by 38%.

Electricity bills go up for 2.5m homes

The energy firm Scottish Power is raising gas and elecricity prices by an average of 2 per cent and 8.9 per cent respectively. The new charges, which will affect 2.5 million households, will take effect on 25 November, adding about £54 to the average annual dual-fuel energy bill.

Environment: Major projects to tackle climate change escape the knife

Major programmes and projects to tackle climate change under the remit of the Department of Energy and Climate Change (DECC) were left largely untouched.

Call for more notice of energy bill rises

Gas and electricity suppliers should be required to give 30 days' warning before putting up prices, the UK energy watchdog said today.

Winter could bring record energy bills. Is it time to switch supplier?

Like it or not the nights are drawing in and winter is on the way. After last year's big freeze many homeowners will be dreading the likely cost of heating their homes this winter, particularly as some providers have started to edge up the cost of gas and electricity. The not-for-profit organisation Home Heat Helpline says 44 per cent of British households are worried about their winter gas and electricity bills. No wonder, with average bills topping the £1,000-a-year mark for the first time.

Coalition turns down heat under energy suppliers

The Coalition Government has shelved plans for an independent inquiry into the £25bn-a-year energy industry amid accusations of profiteering on electricity and gas.

Questions Of Cash: 'Why won't EDF let me transfer my contract?'

Q. I came to the end of a three-year fixed price contract for electricity with EDF on 31 March. I decided to transfer to Scottish Power, which was cheaper. I asked Scottish Power to take over the account from 1 April 2010. But EDF wrote on 18 March stating the transfer was refused because Scottish Power had requested to take my supply before the end of contract period. It appears that because I did not write to EDF 30 days before end of contract to authorise the transfer to Scottish Power they would not allow the transfer and I am now contracted to EDF for another 12 months at their higher prices, unless I pay a £500 termination fee. Scottish Power says it is happy to proceed with the transfer. I am livid. PS, by email.

UK expects to win reprieve on EU emissions plans

Lobbying by Britain looks set to have secured a key concession in EU plans to cut power station emissions due to be voted through the European Parliament this week.

Consuming Issues: It would pay to take more interest in our energy bills

Energy is boring, isn't it? And when topics are dull, people tend to pay less interest and consequently, the opportunity arises for firms to offer them poor value or even to rip them off. Put simply, generally householders show little interest in energy and, so generally, receive poor service and high prices.

Online shopping: your right to return virtually everything

With unemployment still high, it's a wonder more people don't take advantage of the excellent opportunities in online fraud. Why not start a website, advertise fictitious goods and watch the pounds roll in without getting off the sofa; or send out serious "phishing" emails asking for bank details? Ideally, swindlers should be domiciled abroad, where the chance of being caught by the virtual arm of the law is as remote as the physical connection between buyer and seller.

Npower is fourth of 'big six' to cut prices

Only Scottish Power and EDF are still to announce reductions in gas bills

Npower cuts gas prices

Energy firm npower today became the fourth major UK provider to cut gas prices as it announced a reduction of up to 7% in standard bills.

£100bn wind farm plan heralds green energy era

26,400 turbines to wean Britain off its carbon habit
Career Services

Day In a Page

Independent Travel
Pompeii, Capri & the Bay of Naples
Seven Cities of Italy
Burgundy, the River Rhone & Provence
Prague, Budapest and Vienna
Lake Garda
3.	Provence 6 nights B&B by train from £599pp
Prices correct as of 20 February 2015
Syrian conflict is the world's first 'climate change war', say scientists, but it won't be the last one

Climate change key in Syrian conflict

And it will trigger more war in future
How I outwitted the Gestapo

How I outwitted the Gestapo

My life as a Jew in wartime Berlin
The nation's favourite animal revealed

The nation's favourite animal revealed

Women like cuddly creatures whilst men like creepy-crawlies
Is this the way to get young people to vote?

Getting young people to vote

From #VOTESELFISH to Bite the Ballot
Poldark star Heida Reed: 'I don't think a single bodice gets ripped'

Poldark star Heida Reed

'I don't think a single bodice gets ripped'
The difference between America and Israel? There isn’t one

The difference between America and Israel? There isn’t one

Netanyahu knows he can get away with anything in America, says Robert Fisk
Families clubbing together to build their own affordable accommodation

Do It Yourself approach to securing a new house

Community land trusts marking a new trend for taking the initiative away from developers
Head of WWF UK: We didn’t send Cameron to the Arctic to see green ideas freeze

David Nussbaum: We didn’t send Cameron to the Arctic to see green ideas freeze

The head of WWF UK remains sanguine despite the Government’s failure to live up to its pledges on the environment
Author Kazuo Ishiguro on being inspired by shoot-outs and samurai

Author Kazuo Ishiguro on being inspired by shoot-outs and samurai

Set in a mythologised 5th-century Britain, ‘The Buried Giant’ is a strange beast
With money, corruption and drugs, this monk fears Buddhism in Thailand is a ‘poisoned fruit’

Money, corruption and drugs

The monk who fears Buddhism in Thailand is a ‘poisoned fruit’
America's first slavery museum established at Django Unchained plantation - 150 years after slavery outlawed

150 years after it was outlawed...

... America's first slavery museum is established in Louisiana
Kelly Clarkson: How I snubbed Simon Cowell and become a Grammy-winning superstar

Kelly Clarkson: How I snubbed Simon Cowell and become a Grammy-winning superstar

The first 'American Idol' winner on how she manages to remain her own woman – Jane Austen fascination and all
Tony Oursler on exploring our uneasy relationship with technology with his new show

You won't believe your eyes

Tony Oursler's new show explores our uneasy relationship with technology. He's one of a growing number of artists with that preoccupation
Ian Herbert: Peter Moores must go. He should never have been brought back to fail again

Moores must go. He should never have been brought back to fail again

The England coach leaves players to find solutions - which makes you wonder where he adds value, says Ian Herbert
War with Isis: Fears that the looming battle for Mosul will unleash 'a million refugees'

The battle for Mosul will unleash 'a million refugees'

Aid agencies prepare for vast exodus following planned Iraqi offensive against the Isis-held city, reports Patrick Cockburn