New data demolishes companies' claims that price hikes are beyond their control
Soaring prices and poor customer service have contributed to a surge in complaints from energy customers - with npower receiving a higher rate of customer dissatisfaction than any other “big six” company.
Energy Secretary warns firms they are now no better than 'greedy bankers' in public eye
Fund managers controlling billions of pounds invested in UK energy companies have warned that they are considering pulling out of the sector because of political interference in the market.
The people's champion
Electricity prices are set to fall after the energy regulator pledged to “break the stranglehold” of the Big Six energy suppliers.
How much is a price promise worth? That obviously depends on what the promise says. In the home energy market, there have been plenty of false promises from suppliers seemingly focused only on squeezing extra profits out of hard-up people.
Npower has been rated the worst power supplier in Britain for the second year in a row.
Commuters will have to fork out an average of 8% more for their rail tickets in the new year following the announcement today of last month's inflation figures.
Energy giant British Gas has been fined £2.5 million by the energy watchdog for failing to deal with complaints correctly.
Home renewables are an attractive prospect, but as with any new industry you need to watch out for the cowboys. Chiara Cavaglieri reports
A million extra households have been pushed into fuel poverty in the space of just a year as rising prices cripple family budgets.
Britain's energy giants are to be investigated by the industry watchdog after it emerged that recent price hikes have seen suppliers' profit margins soar by 38%.
Major programmes and projects to tackle climate change under the remit of the Department of Energy and Climate Change (DECC) were left largely untouched.
Energy is boring, isn't it? And when topics are dull, people tend to pay less interest and consequently, the opportunity arises for firms to offer them poor value or even to rip them off. Put simply, generally householders show little interest in energy and, so generally, receive poor service and high prices.
With unemployment still high, it's a wonder more people don't take advantage of the excellent opportunities in online fraud. Why not start a website, advertise fictitious goods and watch the pounds roll in without getting off the sofa; or send out serious "phishing" emails asking for bank details? Ideally, swindlers should be domiciled abroad, where the chance of being caught by the virtual arm of the law is as remote as the physical connection between buyer and seller.