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We’ve all been there, wading through the endless phone menus, queues and scripted conversations

Consumers hit by gas and electricity price rises

Energy firms Npower and Scottish Power today announced more bad news for households with steep hikes in gas and electricity prices.

Ministers to tell energy firms: 'Use your profits to help poor'

Energy companies could escape a windfall tax on their huge profits if they do more to help people struggling to pay their fuel bills.

How to beat the energy price hikes

The market price of natural gas leapt by 15 per cent on Wednesday, after the news broke that a leak had been found in a key Norwegian pipeline which supplies the UK. It could mean yet more bad news for British consumers, many of whom have already seen energy prices hiked twice since the start of 2008, and who may now be facing a third rise before the end of the year.

Firms hike energy prices

Two of the UK's "big six" energy firms hiked gas and electricity prices today - adding to the misery for millions of hard-pressed households.

Simon Evans: The glass is definitely half-empty as drinks groups go to the wall

Consumers are tightening their belts and an industry is contracting

Darling considers windfall tax on energy firms

Alistair Darling, the Chancellor of the Exchequer, is considering imposing a windfall tax on the multi-billion pound profits of energy companies following the surge in oil and gas prices.

Shop online, and you get the chance to drive a hard bargain

Consumers are using cashback sites to cut the cost of everything from RAC cover to wine. By Helen Monks

Severn Trent fined record £36m after misreporting water leakages

Severn Trent, the Midlands water company, is to pay a record £36m fine and pledged to cut customer bills after it pleaded guilty yesterday to orchestrating one of the largest customer overcharging scandals ever perpetrated in the UK.

British Energy 'will be foreign owned'

Utility group Centrica all but conceded hopes of keeping nuclear power generator British Energy in UK hands over the weekend when details emerged of the firm's preliminary discussions with foreign companies about taking a minority role in any takeover deal.

Fears for nuclear industry grow as EDF eyes British Energy bid

Senior executives from Britain's power industry have begun lobbying Government ministers to ensure that at least one UK company is involved in some capacity in the takeover of British Energy.

British Gas tries to defuse profits anger

British Gas today revealed profits at its residential arm surged five-fold to £571 million last year.

E.ON raises energy prices

Energy provider E.ON today became the latest firm to unveil inflation-busting price rises for gas and electricity customers.

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