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VW Up gets a facelift

There’s more to the new version of Volkswagen’s city car than just a bolder-looking front end

Mars hires a new breed of 'crisis PR' as it recalls products

Compromised Camembert, kamikaze lampshades, and now chunks of plastic in Mars bars – one man's scandal is another man's business opportunity, making 'crisis PR' a burgeoning sector. Emma Ledger speaks to those who hold it all together when thing fall – quite literally – apart