Here is a lesson in how not to run your corporate social media account, courtesy of British Gas.
"Will you pass on the cost savings from firing your social media team to customers?" #askBGJames Ball (@jamesrbuk) October 17, 2013
#AskBG I also have to say elderly customers you have just slapped an extra £120 a year on may struggle with a twitter/youtube Q and ANathan Rao (@ExpressNathan) October 17, 2013
#AskBG How do girls work ?James Norman (@flieslikeafish) October 17, 2013
#AskBG do sofas burn well?Martin Forsythe (@martin_forsythe) October 17, 2013
Funnily enough i bet your profits go up by 10.4% this year, like they do everytime the prices go up #askBGStevie Nicker (@StevieNicker) October 17, 2013