Letter: Electric shock

Sir: Having been pestered, as have many other people, by circulars from British Gas trying to persuade me that buying electricity from them would be cheaper than from the regional electricity company, I eventually wrote to them asking how this could be so when they did not in fact produce electricity.

After some delay I received a very short reply: "Unfortunately we are at present unable to provide you with a full response although we can assure you that this matter is being investigated and we will be in contact with you in due course."

It would appear that some of their own people are with me in being baffled by their claim.


Old Coulsdon, Surrey