However, his accounting may be inaccurate. The cost of telephone triage by a nurse is more than 10 times the cost of a call to a GP co-op. A nurse can deal with only four calls per hour, whereas a GP can cope with 20.
We must be careful that NHS Direct is funded separately and does not syphon money from existing GP services.
Dr JANET MENAGE
Bulkington, WarwickshireReuse content