Letter: NHS changes

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The Independent Culture
Sir: I am sure that Stephen Alexander (letter, 30 April) is right to be sceptical about the new NHS changes.

However, his accounting may be inaccurate. The cost of telephone triage by a nurse is more than 10 times the cost of a call to a GP co-op. A nurse can deal with only four calls per hour, whereas a GP can cope with 20.

We must be careful that NHS Direct is funded separately and does not syphon money from existing GP services.


Bulkington, Warwickshire