Sir: Hattie Hayridge's amusing piece ("Irritations of modern life", 10 June) on one-man buses is in need of a little factual input. The modern bus is in fact more passenger friendly than ever before. The industry spends a great deal of time and money researching its customers' requirements and wishes, before designing the buses accordingly.
These vehicles are not the cause of traffic jams, but the victims. Where there are properly enforced, dedicated bus lanes, the modern bus can solve the congestion conundrum efficiently and quickly.
Head of Media Relations
Confederation of Passenger Transport UK