Letter: World's favourite?
Thursday 27 May 1999
Let him fight the huge queues at BA economy check-in, only to sit hunched up and tightly wedged in the middle of a row of four in the rear section of a 747. Let him make a vain attempt to sleep virtually upright, or watch the film on the distant screen to alleviate the discomfort and boredom, while all the time his crew call bell goes unanswered.
Then may I suggest he takes a similar economy flight on (preferably) Singapore Airlines. Then, maybe, he'll begin to "get it".
Remember, Mr Ayling, that some of the "BA World Travellers" (aka economy- class passengers,) that you so carelessly alienate now may be your business- and first-class passengers of the future.
As a frequent flyer, I have tried writing to Mr Ayling at BA about my own consistently disappointing experiences, but in vain. Unlike my mother, who received a most gracious and constructive reply to a letter she once wrote to Lord King. Does this mean that the current CEO is just too busy? Or is it that his office is so inundated with complaints that he has become desensitised?
Rudgwick, West Sussex
TV review Nick Hewer, the man whose eyebrows speak a thousand words, is set to leave The Apprentice
Film The critics but sneer but these unfashionable festive films are our favourites
TV We're so close to knowing what happened to Oliver Hughes, but a last-minute bluff crushes expectations
Arts & Ents blogs
- 1 Nigel Farage: Me vs Russell Brand on Question Time – he's got the chest hair but where are his ideas?
- 2 Harry Potter fans can apply to the Hogwarts-inspired College of Wizardry
- 3 Jessica Chambers: 19-year-old woman 'doused with lighter fluid and burned alive' in the US
- 4 Russell Brand calls Nigel Farage 'poundshop Enoch Powell' in BBC Question Time debate
- 5 Orange Wednesdays are no more
Peter Lik: The self-proclaimed 'fine-art photographer' whose work sells for millions
The best underrated Christmas movies from Love, Actually to While You Were Sleeping
Grace Dent on TV: The Lost Honour of Christopher Jefferies was a beautifully shot, immensely considered drama
The Lost Honour of Christopher Jefferies, review: Jason Watkins is brilliant, but real victim Joanna Yeates is reduced to a footnote
Marilyn Manson denies involvement in shocking Lana Del Rey rape video
Disgruntled RBS worker writes hilarious open letter to Russell Brand after anti-capitalist publicity stunt leaves him hungry
Shock poll shows voters believe Ukip is to the left of the Tories
Nigel Farage's approval rating hits 'record low' as popularity suffers in wake of Ukip sex scandal
Nigel Farage defends Kerry Smith 'ch***y' comment: 'If you are going for a Chinese, what do you say you’re going for?'
Ukip candidate jokes about 'shooting peasants' in racist and homophobic rant
Pakistan school attack live: Taliban kill at least 132 children in 'horrifying' massacre