Steve Wright's Sunday Love Songs breached BBC guidelines
Wednesday 16 January 2013
DJ Steve Wright's weekly dedication show is ruled to have breached BBC guidelines after Radio 2 listeners were encouraged to leave requests for programmes which had already been recorded.
The audience was told on air they could get in contact with the Sunday Love Songs programme "any time", without an explanation that the show's script had been finalised days earlier.
It meant some listeners wasted money on calls, and their requests for romantic messages to loved ones had already missed the cut-off point.
The BBC Trust's editorial standards committee said the failure to inform listeners properly breached guidelines on accuracy and interacting with the audience.
It came to light after listeners to one edition were informed the show was pre-recorded rather than live - and only then to make it clear that a reference to entertainer Andy Williams in the programme had been recorded before his death, which was announced on the day of broadcast.
A listener complained that some callers who had been encouraged to make requests would be wasting their efforts, as were some who listened in hoping to hear their letters read out and songs played.
The show is actually recorded on a Friday, but the playlist and script are completed by Thursday and listeners were not told there was a cut-off point. An answerphone message for callers only made it clear after they had already left a request.
Radio 2 went on to change the on-air and phone messages, but the Trust said these did not go far enough and should be amended further to make clear that calls made after a certain point in the week would not be considered for the next show.
The committee upheld the listener complaint about accuracy and interacting with audiences. However it said the problem was "essentially one of a lack of clarity", rather than an effort to intentionally mislead.
A spokeswoman for the station said: "In light of the Trust's findings on clarity for people leaving dedications for the programme, we have revised the wording in order to ensure the process is absolutely clear for listeners."
Artists unveils new exhibition inspired by Hastings beachart
Arts & Ents blogs
- 1 I was a Woman Against Feminism too
- 2 Fifty Shades of Grey movie trailer released: First look at Jamie Dornan as Christian Grey
- 3 Is Gideon Levy the most hated man in Israel or just the most heroic?
- 4 Students offered grants if they tweet pro-Israeli propaganda
- 5 The Tory donor whose firm is one of Britain’s biggest tax avoiders - with HMRC's blessing
Comic-Con 2014: Sherlock's Benedict Cumberbatch and Game of Thrones' George RR Martin set to attend
Hercules, review: Dwayne 'The Rock' Johnson takes centre stage in preposterous movie
Fifty Shades of Grey movie trailer released: First look at Jamie Dornan as Christian Grey
Can Secret Cinema sell 80,000 'Back to the Future' tickets?
George R. R. Martin responds to 13-year-old fan's 'heartfelt' letter asking for a grisly death in Game of Thrones
Malaysia Airlines MH17 crash: Vladimir Putin is given 'one last chance' to end hostilities in Ukraine
The 'scroungers’ fight back: The welfare claimants battling to alter stereotypes
The truth about conspiracy theories is that some require considering
Arizona execution lasts two hours as killer Joseph Wood left 'snorting and gasping' for air
Malaysia Airlines MH17 crash: Ukrainian military jet was flying close to passenger plane before it was shot down, says Russian officer
Malaysia Airlines MH17 crash: Massive rise in sale of British arms to Russia